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FedEx sucks (or why I still don't have a Mac)
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Professional Poster
Join Date: Dec 2001
Location: somewhere
Status:
Offline
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I bought a used iMac last week. Had hoped the seller would ship via my DHL account to my work address, but alas, they insisted on FedEx to my registered PayPal address (my house, where there will never be anyone to sign for it). Whatever. They attempt delivery yesterday and leave me a door tag. I call the 800 number and tell them to hold for pickup. They take down some information and then tell me I can pick it up after 7:30PM. I drive over there last night (about 40 minutes from my house). I wait around for 40 minutes while they try to find the package. They eventually report that they can't find it and that their storage areas automatically lock after 8:00PM. I argue with them a bit about how it was supposed to be held for pickup not stored with tomorrow's deliveries. They say the 800 number must have messed up and they mark it as hold for pickup again and promise that I'll get it the next day (which is now today). They say I can come in at 10:00AM when they open for customer pickups and get it. I get up this morning and check the tracking and guess where it is? "On FedEx vehicle for delivery". Great. Thanks you morons. How much of my time do you need to waste with all of this crap?
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Posting Junkie
Join Date: May 2001
Location: Brisbane, Australia
Status:
Offline
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All delivery companies have two things in common: They are lazy and their customer service suck.
(
Last edited by - - e r i k - -; Jun 6, 2007 at 06:28 PM.
)
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Addicted to MacNN
Join Date: Sep 2001
Location: Toronto
Status:
Offline
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Mac Elite
Join Date: Aug 2003
Location: Minnesota
Status:
Offline
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I feel for you. It could be worse, my brother's computer ended up 1/2 way across the country - completely in the wrong direction. Only when he called them did they notice it wasn't going to the correct address.
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Professional Poster
Join Date: Dec 2001
Location: somewhere
Status:
Offline
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I'm going to show up earlier today to pick it up. They actually told me last night that if I had come earlier, they would have been able to find it - my driver came back at 4:00 and my package was behind all of the other trucks that came in later than that. I'm actually impressed that I've been able to resist the temptation to take the day off of work and wait for the package. In the past, there's no way I'd be at work while a computer was to be delivered.
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Professional Poster
Join Date: Apr 2007
Location: A House of Ill-Repute in the Sky
Status:
Offline
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I'll take FedEx over UPS everyday of the week.
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Professional Poster
Join Date: Dec 2001
Location: somewhere
Status:
Offline
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8:09 AM Held at FedEx location for recipient pickup
2:52 AM On FedEx vehicle for delivery
Apparently, they figured it out. Guess I can go get my Mac at lunch.
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Mac Enthusiast
Join Date: May 2007
Location: Portland, Oregon
Status:
Offline
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and what a great lunch it will be  Have fun with the comp
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24" iMac 2.16GHz c2d ~ 3G ram ~ 250G ~ Superdrive ~ Pure Sexiness
15" Powerbook G4 ~ 1.5GHz ~ 1.5G ram ~ 160G ~ Combo
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Moderator  Join Date: Jan 2001
Location: Polwaristan
Status:
Offline
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FedEx is lightyears better than UPS. However, given a choice, I will choose the USPS priority mail over anyone.
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Clinically Insane
Join Date: Dec 1999
Status:
Offline
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USPS for me. Cheaper, reasonably reliable, and less incentive for anyone to steal a valuable package as it'd be a federal offense.
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"…I contend that we are both atheists. I just believe in one fewer god than
you do. When you understand why you dismiss all the other possible gods,
you will understand why I dismiss yours." - Stephen F. Roberts
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Dedicated MacNNer
Join Date: Oct 2003
Location: Virginia Beach, VA
Status:
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Originally Posted by wallinbl 
8:09 AM Held at FedEx location for recipient pickup
2:52 AM On FedEx vehicle for delivery
Apparently, they figured it out. Guess I can go get my Mac at lunch.
This is usually how it works. All packages go through the morning sort and will get an "on vehicle for delivery" scan. When the drivers arrive, they get a list of packages that are to be held, and they take it off the truck and it then gets a "held" scan.
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I gotta have more cowbell.
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Mac Elite
Join Date: Aug 2003
Location: Minnesota
Status:
Offline
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I'll buy them at the Apple store if I could. No problems then unless you want something customized.
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Mac Elite
Join Date: Jun 2000
Location: Boston, MA
Status:
Offline
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I love DHL. My MacBook has to go back to Apple for fix (HD dying). The box came from Apple this morning. I wasn't home so mom packed it up, called DHL and AS SHE WAS ON THE PHONE WITH DHL the doorbell rang and it was the DHL guy picking up the box. I AM NOT KIDDING.
I want to have DHL's babies.
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Emergency Medicine & Urgent Care.
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Moderator Emeritus  Join Date: Sep 2001
Location: Arizona
Status:
Offline
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Originally Posted by - - e r i k - -
All delivery companies have two things in common: They are lazy and their customer service suck.
You have no idea how much we put up with and how hard we work. 
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I like chicken
I like liver
Meow Mix, Meow Mix
Please de-liv-er
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Senior User
Join Date: Nov 2006
Status:
Offline
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Haha I don't much like either. When I ordered my 5.5G iPod, it arrived in the Bay Area 3 days earlier than the estimated arrival date. So UPS just HAD to sent it between their Oakland and San Jose warehouses for 3 days to ensure timely arrival.
Whereas FedEx would just send the stuff when it arrives without dragging on until the estimated ship date.
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MacBook Core 2 Duo 2.16 (Black)
iPod classic 160GB
iPhone 8GB
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