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You are here: MacNN Forums > Software - Troubleshooting and Discussion > Applications > Can't start a new message with Apples Mail Application

Can't start a new message with Apples Mail Application
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Mac Enthusiast
Join Date: Jul 2003
Status: Offline
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Jan 29, 2007, 10:30 AM
My friend just called me saying that he has a problem writing a new message with Apple Mail. As he is new to OS X I tried walking him through it but he's claiming there is no "new" icon to click on to start a new message. Thinking that maybe he accidentally deleted the icon I had him go to View > Customize toolbar but he claims there is no "new" icon or text, not even where it says drag the default toolbar. He reads me all of the icons but none say "new". What can be done to rectify this situation, any ideas?
Mac Elite
Join Date: May 2000
Location: Not Quite Phoenix
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Jan 30, 2007, 12:03 AM
Can he get a new message window when he uses the keyboard shortcut, CMD+N?
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Professional Poster
Join Date: Jan 2002
Location: London, UK
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Jan 30, 2007, 03:55 AM
Has he installed any theme-ing software hacks?
Grizzled Veteran
Join Date: May 2000
Location: Any Town, USA
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Jan 30, 2007, 08:12 AM
File > New Message.
Change your world and you will change your mind.
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