Welcome to the MacNN Forums.

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

You are here: MacNN Forums > Software - Troubleshooting and Discussion > Applications > MS Word wont Open Files while in program...

MS Word wont Open Files while in program...
Thread Tools
frankthetank966
Grizzled Veteran
Join Date: Jun 2006
Status: Offline
Reply With Quote
Aug 25, 2010, 05:26 PM
 
I have been trying to open files while running MS Word by select File>Open or Apple Key+O. When I do this it causes the program to freeze and messes up the computer. Any ideas of how I can fix this issue?
 16 GB 2nd Generation Black iPod Touch w/Contour Showcase
 White Core 2 Duo Macbook with: 2.0 GHz/1 GB Ram/80 GB Hard Drive
     
ghporter
Administrator
Join Date: Apr 2001
Location: San Antonio TX USA
Status: Offline
Reply With Quote
Aug 25, 2010, 07:36 PM
 
Sounds like there's some dialog box open that keeps the file from being opened. Word is chock-full of modal dialogs that may not be in the foreground but WILL keep the action you wanted to perform from working until you dismiss the dialog. Which version of Word are you running?

Glenn -----OTR/L, MOT, Tx
     
frankthetank966  (op)
Grizzled Veteran
Join Date: Jun 2006
Status: Offline
Reply With Quote
Aug 25, 2010, 09:20 PM
 
MS Word 2004 Version 11.6
 16 GB 2nd Generation Black iPod Touch w/Contour Showcase
 White Core 2 Duo Macbook with: 2.0 GHz/1 GB Ram/80 GB Hard Drive
     
ghporter
Administrator
Join Date: Apr 2001
Location: San Antonio TX USA
Status: Offline
Reply With Quote
Aug 26, 2010, 06:38 AM
 
I'd search around for some open dialog, or, conversely, restart the computer. SOMETHING that Word is doing is keeping it from properly opening the file when properly invoked. For example, if you have the Office Updater set up, it could be getting ready to install an update and thus blocking many functions-without, of course, letting you know something is happening by forcing the notification window into the foreground.

Glenn -----OTR/L, MOT, Tx
     
frankthetank966  (op)
Grizzled Veteran
Join Date: Jun 2006
Status: Offline
Reply With Quote
Aug 26, 2010, 08:21 AM
 
It happened before but I dont remember how to fix it. HAHAHA But would a delete-reinstall fix the issue?
 16 GB 2nd Generation Black iPod Touch w/Contour Showcase
 White Core 2 Duo Macbook with: 2.0 GHz/1 GB Ram/80 GB Hard Drive
     
-Q-
Moderator
Join Date: Jan 2001
Location: Atlanta, GA
Status: Offline
Reply With Quote
Aug 26, 2010, 08:45 AM
 
Can you Command-Tab to other applications?

Could it be that you were plugged into an external monitor and that the dialogue you can't see is appearing "off screen?" Delete the prefs might help with that.

It seems a bit extreme to do a delete-reinstall but that probably would work.
     
frankthetank966  (op)
Grizzled Veteran
Join Date: Jun 2006
Status: Offline
Reply With Quote
Aug 26, 2010, 08:56 AM
 
Originally Posted by ghporter View Post
Sounds like there's some dialog box open that keeps the file from being opened. Word is chock-full of modal dialogs that may not be in the foreground but WILL keep the action you wanted to perform from working until you dismiss the dialog. Which version of Word are you running?
Originally Posted by -Q- View Post
Can you Command-Tab to other applications?

Could it be that you were plugged into an external monitor and that the dialogue you can't see is appearing "off screen?" Delete the prefs might help with that.

It seems a bit extreme to do a delete-reinstall but that probably would work.
How do i delete the preferences?
 16 GB 2nd Generation Black iPod Touch w/Contour Showcase
 White Core 2 Duo Macbook with: 2.0 GHz/1 GB Ram/80 GB Hard Drive
     
-Q-
Moderator
Join Date: Jan 2001
Location: Atlanta, GA
Status: Offline
Reply With Quote
Aug 26, 2010, 09:25 AM
 
Navigate to Macintosh Hard Drive>Users>User Name>Library>Preferences> and delete com.microsoft.Word.plist.

Be sure to have your serial number for Office handy in case you need to re-enter that information.
     
Spheric Harlot
Clinically Insane
Join Date: Nov 1999
Location: 888500128, C3, 2nd soft.
Status: Offline
Reply With Quote
Aug 26, 2010, 09:48 AM
 
In Office 2004, the serial number is stored in an invisible file within the Office application folders.

That's why dragging-and-dropping the Office folder from one machine to another works to transfer the install license.
     
Cold Warrior
Moderator
Join Date: Jan 2001
Location: Polwaristan
Status: Offline
Reply With Quote
Aug 26, 2010, 10:34 AM
 
You could try reinstalling the latest update or service pack for it.
     
frankthetank966  (op)
Grizzled Veteran
Join Date: Jun 2006
Status: Offline
Reply With Quote
Aug 26, 2010, 01:33 PM
 
Originally Posted by -Q- View Post
Navigate to Macintosh Hard Drive>Users>User Name>Library>Preferences> and delete com.microsoft.Word.plist.

Be sure to have your serial number for Office handy in case you need to re-enter that information.
That worked! How does it get messed up?
 16 GB 2nd Generation Black iPod Touch w/Contour Showcase
 White Core 2 Duo Macbook with: 2.0 GHz/1 GB Ram/80 GB Hard Drive
     
Spheric Harlot
Clinically Insane
Join Date: Nov 1999
Location: 888500128, C3, 2nd soft.
Status: Offline
Reply With Quote
Aug 26, 2010, 02:22 PM
 
Originally Posted by Cold Warrior View Post
You could try reinstalling the latest update or service pack for it.
Oh god, no - that won't work, and requires completely re-installing Office, but searching out and destroying the Auto-Updater records beforehand (at least, that was what happened when a botched update rendered Office 2008 unusable on a client's machine a while back).

Good grief, Office is such a cluster**** - SO glad to blow it off my computer for good.
     
Cold Warrior
Moderator
Join Date: Jan 2001
Location: Polwaristan
Status: Offline
Reply With Quote
Aug 26, 2010, 06:54 PM
 
In the past on rare occasion, when I've dragged a working Office 2008 folder from one system's Applications folder to another system's, Office apps wouldn't launch, but a reinstall of the latest service pack would get it launching again. YMMV.
     
Spheric Harlot
Clinically Insane
Join Date: Nov 1999
Location: 888500128, C3, 2nd soft.
Status: Offline
Reply With Quote
Aug 27, 2010, 02:16 AM
 
Ah, in that case, the receipts or whatever aren't there.

Office 2004 is a different animal, though.
     
   
Thread Tools
 
Forum Links
Forum Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Top
Privacy Policy
All times are GMT -4. The time now is 11:24 AM.
All contents of these forums © 1995-2017 MacNN. All rights reserved.
Branding + Design: www.gesamtbild.com
vBulletin v.3.8.8 © 2000-2017, Jelsoft Enterprises Ltd.,