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You are here: MacNN Forums > Software - Troubleshooting and Discussion > Applications > Quark files from Recovered Drive Won't Open

Quark files from Recovered Drive Won't Open
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steveinva
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Join Date: Jul 2006
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Mar 29, 2011, 11:49 AM
 
Thanks for any help on this.

I had a number of documents created in Quark 6.5 on a Mac G5 (PPCchip OSX 5.8). My Hard Drive crashed. I had a drive recovery service save all my files (they did so on a non-Mac system I will guess.) I received saved files from them, which are now on a newly installed drive on my G5. The recovered Quark files have no extension (never did far as I know) and say "Unix Executable file" in the 'Kind' column. I received them in a .ZIP folder I reinstalled all my applications on the new drive. I have both Quark 6.5 and 8.5. I cannot open any of these Quark files from recovery service. I get this message: "This document cannot be opened by this version of QuarkXpress [16]" Quark Online "Help" Chat said to add extension suffix. Tried both .QXP or .QXD. This changed the icon to a Quark icon but neither file type would open in v6.5 or in 8.5. Help! Thanks.
PS -- Should've added that all other non-Quark files I received are good. JPGs, PDFs, TIFs, .DOC files, etc. All function fine. Seems unlikely only the Quark files are hosed. Hoping so anyway.
     
steveinva  (op)
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Mar 29, 2011, 02:00 PM
 
UPDATE
Online w/QuarkChat Help -- said file is corrupt. FTPd it to them.

Just got off phone with Quark Tech Support -- Same result ....Did enable disk permissions to Read/Write "for everyone". Same result. Also tried open with Shift, Control, Option Command keys down. Same result. They also said try doing a Safe Reboot (restart with Shift key down). Then try to open...same result...

Said she thought file corrupt (said something about Quark legacy files).

She -- Quark Tech Support -- said try Markzware MarkTools (!!!) Said to email her a copy to test. Waiting to hear back

Called Markzware. David in Tech Support said upload him a file to test. Waiting to hear back
     
   
 
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