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zign · Mar 9, 2007, 12:58 PM

Apple replaced my 15.4 MBP 2.0Ghz CD, 2Gb, 100Gb HD, 256MB X1600 with 15.4 MBP 2.33Ghz C2D, 2Gb, 120Gb HD, 256MB X1600.

I had it sincec last April but it lately I started having screen problems (4 grey spot, white line and 4 dead pixels). Took it to Apple Store last thursday and had it back with a new screen on friday. Worked fine until this monday when I got vertical lines and one horizontal. Took it in and the screen replaced the same day, but when I went to pick it up it turned out that the machine won't go to sleep or stay on for longer than 5 minutes. Received a call from Apple today and was told that the logic board was damaged during the second repair and the new one with all the data transferred from the old one is waiting for me at the store.

Two repairs and a replacement in one week!! Amazing!!!

Xarthan · Mar 9, 2007, 01:58 PM

congrats!

zign · Mar 9, 2007, 02:38 PM

Originally Posted by Xarthan

congrats!

Thank you!!! I am on it right now. Seems perfect, fingers crossed

earthlings · Mar 9, 2007, 03:42 PM

They replaced it for free?

asodamiac · Mar 9, 2007, 10:24 PM

Wow, they really sped up things for you!

Are you a PRO member by any chance?

zign · Mar 10, 2007, 04:12 AM

Originally Posted by earthlings

They replaced it for free?

Yes!!!

zign · Mar 10, 2007, 04:13 AM

Originally Posted by asodamiac

Wow, they really sped up things for you!

Are you a PRO member by any chance?

No, I was within the first year of warranty. I now have one more year.

tcphoto · Mar 10, 2007, 10:45 AM

It's like seeing a Unicorn. Unfortunetly, my experience with Apple is quite the opposite.

earthlings · 03:46 PM

Originally Posted by zign

Yes!!!

Sweet.

I wish they replaced my old pb with a new macbook back in January. But that was wishful thinking and it was out of warenty.

timmerk · Mar 12, 2007, 10:37 PM

I did not know they repaired laptops at the Apple Store? They told me they ship it to Apple for repairs always. Do some stores offer instore repair?

Thanks!

nate_02 · Mar 13, 2007, 12:05 AM

Better luck than I had...I sent my PowerBook in a few weeks ago on a Monday night to have the logic board replaced becasue one of my RAM slots wasn't registering. They received it on Tuesday, repaired it, and shipped it back. Then, DHL decided to ship my laptop to a Dell service center (yeah, Dell!) instead of sending it back to me, and it took them two weeks to retrieve it. I guess the problem really was DHL and not Apple though.

By the way, Milwaukee needs a bigger Apple Store so they can do repairs in house. They don't even stock computers in our store anymore because it's so small.

earthlings · Mar 13, 2007, 08:43 PM

Originally Posted by timmerk

I did not know they repaired laptops at the Apple Store? They told me they ship it to Apple for repairs always. Do some stores offer instore repair?

Thanks!

The genius bar guys checked it out, then they sent it to the guys in California I believe.

papadopolis · Mar 13, 2007, 09:07 PM

ya imo apple has the best tech support and phone support in the world........ some people disagree but i have had to put up with some of the worst tech support people ever...........

solofx7 · Mar 14, 2007, 12:35 AM

Originally Posted by zign

Apple replaced my 15.4 MBP 2.0Ghz CD, 2Gb, 100Gb HD, 256MB X1600 with 15.4 MBP 2.33Ghz C2D, 2Gb, 120Gb HD, 256MB X1600.

I had it sincec last April but it lately I started having screen problems (4 grey spot, white line and 4 dead pixels). Took it to Apple Store last thursday and had it back with a new screen on friday. Worked fine until this monday when I got vertical lines and one horizontal. Took it in and the screen replaced the same day, but when I went to pick it up it turned out that the machine won't go to sleep or stay on for longer than 5 minutes. Received a call from Apple today and was told that the logic board was damaged during the second repair and the new one with all the data transferred from the old one is waiting for me at the store.

Two repairs and a replacement in one week!! Amazing!!!

i love owning a mac...
my Powerbook G4 17 had a couple of problems about the 1.5 year mark and my local store after a couple of issues replaced it with a C2D.
at that point i got the 3yr warranty and life is grand...
there are grey spots on the screen, but i will look into those later..
as they come and go...

olePigeon · Mar 14, 2007, 12:07 PM

Originally Posted by timmerk

I did not know they repaired laptops at the Apple Store? They told me they ship it to Apple for repairs always. Do some stores offer instore repair?

Thanks!

It depends on the Apple Store. Some have service centers in the back for easily repariable parts (like HDDs, RAM, cards, etc.) I think major repairs like LCDs, motherboards, etc. always get sent out. I don't work at an Apple store, so I can't say for sure. That's what the Genius guy told me.

zign · Mar 14, 2007, 06:22 PM

Originally Posted by olePigeon

It depends on the Apple Store. Some have service centers in the back for easily repariable parts (like HDDs, RAM, cards, etc.) I think major repairs like LCDs, motherboards, etc. always get sent out. I don't work at an Apple store, so I can't say for sure. That's what the Genius guy told me.

In London's Regents Street Store they repair everything in store. This is how they were able to exchange the screen in about 5 hours. Of course they did damage the logic board

earthlings · Mar 15, 2007, 05:22 PM

Originally Posted by zign

In London's Regents Street Store they repair everything in store. This is how they were able to exchange the screen in about 5 hours. Of course they did damage the logic board

Wish they did that at my Apple store here in the states.