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You are here: MacNN Forums > Software - Troubleshooting and Discussion > macOS > Sometimes Fastmail webmail does not load after Sleep (intermittent issue for 6 years)

Sometimes Fastmail webmail does not load after Sleep (intermittent issue for 6 years)
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And.reg
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Oct 30, 2016, 05:53 PM
 
Sometimes Fastmail webmail does not load after waking up my Mac from Sleep. This has been an intermittent issue for me for 6 years.

The current bookmark is:

https://www.fastmail.com/

Step 1: Click on bookmark.
Step 2: Expect site to load.

Sometimes what happens is on Step 2, the webpage will just sit there, and nothing gets loaded. The progress bar does not advance, and I have to re-load after 30 or so seconds, or receiving an error message in Safari that the site is "not responding."

Actually, even if I am checking Fastmail, put the computer to Sleep, and then wake it up, Safari will instantly try to reconnect with the Fastmail web interface, and it gives an error message (generated by Fastmail), something like "Could not reconnect, will retry in 3 seconds" and it keeps failing to connect until I force re-load the page. Then it loads fine.

According to the Fastmail development team: Sometimes entering fastmail.fm doesn't load (intermittent issue for 5 years) - EmailDiscussions.com

It's a problem between my ISP and Fastmail. I do not understand what this happens only with the Fastmail site or why it has been going on for years.

At this point, I have to think that this is an unresolved bug in Safari and I have no idea how else to troubleshoot it.

What's going on?

Mac OS X 10.12.1

I have also seen it happen on my iPod Touch, up to iOS 9, and presumably same problem exists on iOS 10.1.
This one time, at Boot Camp, I stuck a flute up my PC.
     
ghporter
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Nov 3, 2016, 07:39 PM
 
The link you provided loaded the page (it's the page that offers a free trial) lightning fast for me...

Glenn -----OTR/L, MOT, Tx
     
And.reg  (op)
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Nov 4, 2016, 07:18 AM
 
It's a different story when Safari calls on a cookie once logged in. I'm not sure if Sleep mode interrupts the WiFi in such a way that Safari does not relay cookie information correctly back to Fastmail, or if the cookie itself is the problem, since the problem is not consistent.

Before sleep, I log into Fastmail via my bookmark: https://www.fastmail.com
After a while, I put my Mac to sleep.
I come back and try to reload Fastmail via the same bookmark: https://www.fastmail.com

The browser just sits there until this message appears:

http://imgur.com/a/vkR6V


After I get this message, I press Command-R, and then Fastmail loads as normal, guaranteed.

Fastmail is telling me that it's my problem and not at their end.

So how do I report this to Apple?
( Last edited by And.reg; Nov 4, 2016 at 02:08 PM. )
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P
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Nov 7, 2016, 04:47 AM
 
OS X feedback form is still around, I think? If you have a developer account you can just make a radar.
The new Mac Pro has up to 30 MB of cache inside the processor itself. That's more than the HD in my first Mac. Somehow I'm still running out of space.
     
And.reg  (op)
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Nov 7, 2016, 07:26 AM
 
How do I "make a radar" with a developer account?

What do I write in the report, just a link to this thread?
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P
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Nov 8, 2016, 08:49 AM
 
Go to radar.apple.com. If you have an Apple developer account, you can log in and make an official bug report there. And no, you can't link to the thread, you have to write an official bug report.
The new Mac Pro has up to 30 MB of cache inside the processor itself. That's more than the HD in my first Mac. Somehow I'm still running out of space.
     
And.reg  (op)
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Dec 14, 2016, 04:57 PM
 
They said that this might be a dropped connection from the server, might be in the network, and might not be on the device. So, still no definite on if it's truly Safari or truly Fastmail.
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And.reg  (op)
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Feb 21, 2017, 11:50 AM
 
Well I just switched over to Gmail (about 2 weeks ago), and the exact same problem is happening to me over Gmail.

What's going on??
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And.reg  (op)
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Mar 25, 2017, 08:47 PM
 
[...one month later...]

And here we are again folks.

This time, I got the delay to happen on both Gmail and Fastmail together in two different tabs. Both of them said "because the server where the page is located isn't responding."
This is FALSE.
Safari is incorrectly reporting this and not correcting for the fact that I woke up my Mac from sleep after 10 minutes of being away.

Is Safari really this annoyingly buggy in macOS Sierra? I think that I reported bugs in the macOS Sierra thread about Safari and they're still not getting fixed.
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And.reg  (op)
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Mar 29, 2017, 01:13 PM
 
Make that three, my work email server does that as well. Even on 10.12.4.

Switching to Chrome.

We'll see how it goes.
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And.reg  (op)
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Mar 30, 2017, 07:48 AM
 
1. Not liking how Chrome instantly switches from touchpad scrolling to zooming in on sites like the National Weather Service.

2. Not liking how Chrome keeps jumping the scroll bar around on a live chat window that's bigger than my browser window.
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And.reg  (op)
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Apr 22, 2017, 06:41 PM
 
[...3 weeks later...]

Nope, Chrome does the Fastmail bug as well.

That means that the problem is not due to Safari.
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And.reg  (op)
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May 29, 2017, 11:08 AM
 
[...5 weeks later...]

And still a problem with Gmail in Safari.

This means a bug in Apple's OS.

Apple, fix this.
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ghporter
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Jun 16, 2017, 07:31 PM
 
When you wake from sleep, are you SURE your wireless network is actually connected?

In the past, sleep-to-wake was sometimes "problematic" for WiFi connections. Sometimes, with some machines (and not in every instance of waking the computer), the WiFi would not fully connect, or (I think most commonly) it would not really "notice" the sleep situation at all, and blithely tell you that you were connected even though your wireless card was not even trying to connect.

Since this was never formally and officially "a problem," I don't think it's guaranteed that it's gone...

Glenn -----OTR/L, MOT, Tx
     
And.reg  (op)
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Sep 5, 2017, 07:40 AM
 
Originally Posted by ghporter View Post
When you wake from sleep, are you SURE your wireless network is actually connected?
Yes, because other websites load, while the attempt to load my Gmail (actually, reload it since from sleep) still keeps waiting. Only until the tab that tries to reload Gmail says "server is not responding" can I reload the tab (again) and then it instantly loads. This IS a bug in Safari and/or macOS. And it IS "a problem."
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ghporter
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Sep 11, 2017, 05:56 PM
 
I was just clarifying. I have had issues in the past with every indication showing that WiFi was up and running, but it wasn't. This has been an on and off OS X issue for many versions, and though they seemed to have it fixed before we went from cats to rivers, I do not simply assume Apple has banished it forever.

Glenn -----OTR/L, MOT, Tx
     
   
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