[Jbroad572]

I called and the rep told me that since I am an upgrade regardless of when I ordered my order was scheduled to ship on the 24th not arrive on the 24th. I told him this was a lie because othrers who have upgraded have already received theirs and I have been told more than 3x that it will arrive today. I asked about overnight saturday delivery and he said he was unable to. I asked for his supervisor and am on hold now..... I'll post after I get off the phone.

[Jbroad572]

They said they can't help me and I now have to call the up-to-date program. Just got off the phone with them and they said since it was palced online I have to talk to the Apple Store. She told me I was lieing when I told her people already have this installed on their computers. If I call the Apple Store back then I'll end up back at the upgrade program,. Im so frustrated. I gotta go to class so I can't spend another 45 minutes (second 45 minute phone call) on the phone. Im going out of town and was having it delivered at the address I was going to be at. That's why this is such a big deal to me. ARG!!!!!

[midwinter]

Accusing someone trying to help you out of lying probably isn't the best idea.

Why don't you just pop down to the CompUSA on 71st and pick up a copy?

It's just an operating system. They obviously had a glitch. You'll get it soon enough.

[RoofusPennymore]

Even if they said they could ship it before the 24th, theres a disclaimer saying they may not be able to do that.

[mitchell_pgh]

Yep, once you say that they are lying you get thrown into the "angry" catagory.

You could have been super nice, and they probably would have bent over backwards for you.

I hook people up all the time, but I'm not going to hook a guy up that is going nuts...

[Jbroad572]

I did not go nuts. I didnt call her a lia to her face either. She told me it was impossible that my friends had Panther and I told her that's not true it is installed on their systems. I dont want u guys thinking I was that rude and just straight out called her a liar. Furthermore, I was very frustrated when talking to her. I bhad been on the phone for an hour and being bounced back and forth between 2 departments who swear up and down they cant help me but the other can. So what is your recommendation for resolving the problem? Maybe if I got someone on the phone like you, you can pull some strings? I am upset b/c I called 5 or 6x to verify my order would indeed be here. They assured me each time it would be delivered today. I had it sent to the address where I will be for the weekend and now it's not going to be here and if it's shipped out tonight I won't be here to receive it when it comes. Do you understand my dilemma? If the stores here sold the upgrade cd. I would surely go buy it, but they don't.