[l008com]

Is anyone out there having trouble with Photoshop 7? I have had no problems, and I use it daily, but a friend of mine is having trouble with it, once he installs it and goes to run it, it gives him the following message, "Could not complete your request because certain required files were not found in Adobe 7.0 required folder. Reinstall Photoshop to restore these files.". He has a new iMac and it so far has had a few problems with software acting weird. Apps randomly quitting etc. We have reformatted twice. Thats two more times than I have reformatted my old dual 533. Are there maybe any conflicts out there that I don't know about? Like when AIM stopped working when you installed the new divx codec. He is the only person that has had this problem. And we have reinstalled it several times. I'm at a loss. Any suggestions?

[KidRed]

He just needs to trash all adobe files and reinstall. The app can't find certain files that it wants, no biggie, I have no problems with my 10.1.4 copy, but when I boot into 10.2 on another partition to use PS off the first partition, I get the same error. It's looking for something in the start up copy of X that it's not finding.

Is his PS on the same partition that he's running form? If so, simply reinstall it.

[l008com]

He only has a single partition and he has reinstalled many times, same thing every time. 10.1.4 as well. ?

[KidRed]

I assume you have it installed on your machine, can you verify with his, that you both have the same files in the exact locations?

By 'reformatting' do you mean, zeroing the drive and starting from scratch? If not, then that may be an idea if he's having problems with other apps.

[l008com]

Yes twice since he got it we have reformatted. He is fresh off the 2nd one. I never ever reformat ever, and I never have problems. Where else does photoshop install files besides the Photoshop folder? If you tell me where I can check.

[Toyin]

Originally posted by l008com:
<STRONG>Yes twice since he got it we have reformatted. He is fresh off the 2nd one. I never ever reformat ever, and I never have problems. Where else does photoshop install files besides the Photoshop folder? If you tell me where I can check.</STRONG>

Check home/Library/Application Support and "your drive name"/Library/Application support

There are a number of adobe files in both locations

Also delete all yourAdobe preferences in home/Library/Preferences

[Marienbad]

Originally posted by Toyin:
<STRONG>

Check home/Library/Application Support and "your drive name"/Library/Application support

There are a number of adobe files in both locations

Also delete all yourAdobe preferences in home/Library/Preferences</STRONG>

For what it's worth while looking in a non-Adobe application folder I found two GoLive files that appeared to be intended for one of the Application Support folders. I have no idea how they wound up there . . . you might want to compare the files in the Library folders on your computer with the files on your friend's computer -- see if anything is missing.

[Beer Penguin]

I was having similar problems with lots of software after I deleted my original username, the one created during OS X install. Ask him if he did this, and if so, he has to reformat.

[l008com]

I know he hasn't he is VERY fresh of a reformat and has done virtually nothing but install some essentials.

[Brazuca]

I'm having the same problem. I'll be interested in hearing if there is a solution.

[mftalon]

You guys might check the adobe support forum at their website. I know I've found solutions there when I've had problems with Adobe apps. I regularly see posts from Adobe staff there trying to help, as well as power users.
http://www.adobe.com/support/forums/main.html

You'll need to register to get in, or if you've registered your software with adobe at their website you can use the login and pass you created then.

From that list select the photoshop forum and take a look.

I hope this helps.

[Brazuca]

Originally posted by mftalon:
<STRONG>You guys might check the adobe support forum at their website. I know I've found solutions there when I've had problems with Adobe apps. I regularly see posts from Adobe staff there trying to help, as well as power users.
http://www.adobe.com/support/forums/main.html

You'll need to register to get in, or if you've registered your software with adobe at their website you can use the login and pass you created then.

From that list select the photoshop forum and take a look.

I hope this helps.</STRONG>

I checked it. A search only shows one topic that is related, though the user had the same problem, it was with Photoshop 6.

The one response suggested installing Photoshop 6 in OS 9 instead of X.
I just tried this and it didn't work.
I also went through the installed files by photoshop and everything seem in order.
I get the same error whether I run it from X, Classic, or OS 9.

[Brazuca]

Anyone else have any ideas on this?