[Pogomwg]

When calling an electronics store like Circuit City dont ask for the electronics department. Holy crap no lie this was my converstation with this person today.

"Blah blah.. thank you for calling CC"

"Ya ummm hi, can i have the electronics department"

"What department"

"ELECTRONICS"

"Yes, WHAT department"

**at this point the customer starts to get upset**

"THE ELECTONICS DEPARTMENT FOR THE 8TH TIME"

"Yes, mam, but the whole store is electronics now what department do you want!"

Is it that hard just to say what your looking for damn. And its not like this is a once in a while call.. i get these EVERY DAY!!!!

[Eriamjh]

You should have just transferred him to any department.

[G4ME]

Or could have asked if they had a question for which product, and then either help them yourself or then transfer.

One thing that is a slippery slope is when tempers flair on both ends , I swear its an exponential slope. Remember your there to help them out, some times you just need to realize some people need to be directed a different way.

[scaught]

Originally Posted by Pogomwg

When calling an electronics store like Circuit City dont ask for the electronics department. Holy crap no lie this was my converstation with this person today.

"Blah blah.. thank you for calling CC"

"Ya ummm hi, can i have the electronics department"

"What department"

"ELECTRONICS"

"Yes, WHAT department"

**at this point the customer starts to get upset**

"THE ELECTONICS DEPARTMENT FOR THE 8TH TIME"

"Yes, mam, but the whole store is electronics now what department do you want!"

Is it that hard just to say what your looking for damn. And its not like this is a once in a while call.. i get these EVERY DAY!!!!

wow. perhaps you should learn to ask a better second level/clarifying question than "yes, WHAT department".

[irishguy1976]

Transfer Me To Someone That Speak And Under Stand " E N G I S H " That Will Get You Help Right Away !

Because you going to speak to someone who work in CS " customer service " that you cannot understand you and they will transfer to some department and going to speak ot that person who dont speak any english and " you see the patern "

you know what why dont best buy , circuitcity , compusa , and other electronic hired a bunch of dumbass immagrate that cannot speak english and have a IQ of 20 with no sense of anything

than we be all right !

================================================== ============================

and you know what it also --------> is the local geoarphy " if i spell it wrong sue me " of the neighborhood like for me i lived in queens ny and i was born and raise and there is a best buy " and you know what " they hired too many hispanic and minority but i'm be racist but hired some white

for the love of god !

[irishguy1976]

I Have A Cc In Rego Park " All Minority " And Only 2 White People But They Work In The Back At Stock Person

And Let Me Ask You This -> What Wrong With That Picture ?

[Artful Dodger]

gotta love the ramblings of a (drunk?) irishman.

I feel your pain, though.

[Lateralus]

Originally Posted by Artful Dodger

gotta love the ramblings of a (drunk?) irishman.

I feel your pain, though.

http://forums.macnn.com/showthread.php?t=280596

[euchomai]

You never said how to get to the electronics department... How do you get there? To the electronics department I mean.

[Artful Dodger]

Originally Posted by Lateralus

http://forums.macnn.com/showthread.php?t=280596

Bwaaaahaahhahaha!!!!

[jcadam]

Originally Posted by irishguy1976

Transfer Me To Someone That Speak And Under Stand " E N G I S H " That Will Get You Help Right Away !

Because you going to speak to someone who work in CS " customer service " that you cannot understand you and they will transfer to some department and going to speak ot that person who dont speak any english and " you see the patern "

you know what why dont best buy , circuitcity , compusa , and other electronic hired a bunch of dumbass immagrate that cannot speak english and have a IQ of 20 with no sense of anything

than we be all right !

================================================== ============================

and you know what it also --------> is the local geoarphy " if i spell it wrong sue me " of the neighborhood like for me i lived in queens ny and i was born and raise and there is a best buy " and you know what " they hired too many hispanic and minority but i'm be racist but hired some white

for the love of god !

I can't understand you.

[Lateralus]

Originally Posted by jcadam

I can't understand you.

[euchomai]

Originally Posted by Lateralus

http://forums.macnn.com/showthread.php?t=280596

Please, everyone read that thread! I'll post it once more for emphasis.

[Leia's Left Bun]

When my sister was a waitress she got ask EVERY DAY how big the 12 inch pizza was.

[scaught]

Originally Posted by irishguy1976

Transfer Me To Someone That Speak And Under Stand " E N G I S H " That Will Get You Help Right Away !

Because you going to speak to someone who work in CS " customer service " that you cannot understand you and they will transfer to some department and going to speak ot that person who dont speak any english and " you see the patern "

you know what why dont best buy , circuitcity , compusa , and other electronic hired a bunch of dumbass immagrate that cannot speak english and have a IQ of 20 with no sense of anything

than we be all right !

================================================== ============================

and you know what it also --------> is the local geoarphy " if i spell it wrong sue me " of the neighborhood like for me i lived in queens ny and i was born and raise and there is a best buy " and you know what " they hired too many hispanic and minority but i'm be racist but hired some white

for the love of god !

there is a level of amazing in this post. my first inclination is to think it is the work of another poster under this pseudonym. but with the additional CD ejecting evidence, i believe this man is just this great.

[wallinbl]

Originally Posted by Leia's Left Bun

When my sister was a waitress she got ask EVERY DAY how big he 12 inch pizza was.

Goes both ways. A local pizza shop gets pissed when you ask them how big a medium or large is. They'll retort 'one is medium and one is large!'.

[m a d r a]

Originally Posted by irishguy1976

Transfer Me To Someone That Speak And Under Stand " E N G I S H " ....

is "E N G I S H" the name you've given this random incomprehensible language you've invented then? - how interesting! i presume the name came about because "it sure as 'L' ain't english"?

Originally Posted by irishguy1976

... you know what why dont best buy , circuitcity , compusa , and other electronic hired a bunch of dumbass immagrate that cannot speak english and have a IQ of 20....

quick! -get down there. they'll snap you up in an instant!

Originally Posted by irishguy1976

....and you know what it also --------> is the local geoarphy " if i spell it wrong sue me "....

you?! - spell something wrong?! - get away!

Originally Posted by irishguy1976

..... i lived in queens ny and i was born and raise....

ah! - so you're not really irish after all. thank god for that. i was worried that even my towering intellect might not be enough to prevent the national average IQ plummeting under the drag factor of your brain.

no, really folks. has anyone seen my...

[Ghoser777]

Originally Posted by Leia's Left Bun

When my sister was a waitress she got ask EVERY DAY how big he 12 inch pizza was.

A lot of people don't know what 12 inches means (diameter).

[Cody Dawg]

Circuit City. What a joke that place is. I started explaining the difference between certain types of RAM in PC laptops as I was there trying to buy one for my husband's company and I wanted a certain type of system that carried a certain type of ram and the manager's eyes glazed over and he actually said to me, a girl, "Whoa...now I'm lost...ram is ram to me."

[ghporter]

"Good Customer Service" should require the phone answerer to say something like "We're all electronics here. Would you like to talk to someone in home entertainment, computers, car audio, or something else?" What's wrong with pointing a caller in the right direction? The phone answerer is only there to help the customer, right? Why play games?

[ort888]

I used to work at Kinko's and on several occasions people would tell me that their two-sided copies were on the wrong side or that their copies were all upside down.

[Cody Dawg]

I used to work at Kinko's and on several occasions people would tell me that their two-sided copies were on the wrong side or that their copies were all upside down.

That's because they were lysdexics.

I mean dyslexics.

[Dakar]

You could've just asked what their question was so as to better direct them...

[Kevin]

Originally Posted by Pogomwg

When calling an electronics store like Circuit City dont ask for the electronics department. Holy crap no lie this was my converstation with this person today.

The fault was on you. Your job is to help the customer. When they asked for the "electronics" dept you should have said "What particular electronics are you looking for?"

Simply repeating "What department" gives the customer the impression that you simply did not hear him or her, or you are just being a smart-ass.

It seems that you were being the latter.

There is a good reason why said customer got upset. And it wasn't their fault.

[turtle777]

Originally Posted by Leia's Left Bun

When my sister was a waitress she got ask EVERY DAY how big he 12 inch pizza was.

Are you trying to mock the irishguy with your grammar, or what ?

-t

[Leia's Left Bun]

Originally Posted by turtle777

Are you trying to mock the irishguy with your grammar, or what ?

-t

It's illegible to you because I forgot a "t" in the?

Damn yo.

[Lateralus]

asked*

[turtle777]

Originally Posted by Lateralus

asked*

Darn right.

Originally Posted by Leia's Left Bun

she got ask

-t

[Salty]

At best by we always had customers just call the computer dept even if they were looking for like an iPod or software or something like that. Software is kind of understandable but not an iPod. Anyway my fave call was this one guy,

"Hi Best Buy computers"
"Hi, I'm looking for a program can you tell me if you have it in?"
"Yah sure that's not really my department but I can give you a hand"
"Oh OK, I'm looking for 3D version 4"
"You're looking for what?"
"3D version 4"
"Uh huh... are you sure that's the whole name?"
"Of course! It's software!"
"Yah."
"So you're sure that's the whole name of the product?"
"Is there anyone there that knows about this sort of stuff?"
"Yes sir I do, but, I think you might not have the full name of the product"
"Young fellow, this is software, you know you put it in your computer!"
"Yes, yes I know what software is, I have a fair bit of the stuff myself, but-"
"Well can you just see if you have it!?"
"Yah sure why not, I'll just put you on hold for a second OK?"
CLICK
At which point I walked over to the software dept looked around not actually looking and got on the phone again and said, "Yah, doesn't seem we have anything called that, good luck finding it. Good bye."

I just loved when he said that it was software and suggested I didn't know what it was.

[Leia's Left Bun]

Originally Posted by Lateralus

asked*

You're right, it is totally illegible

[BlueSky]

Originally Posted by Salty

At best by we always had customers just call the computer dept even if they were looking for like an iPod or software or something like that. Software is kind of understandable but not an iPod. Anyway my fave call was this one guy,

"Hi Best Buy computers"
"Hi, I'm looking for a program can you tell me if you have it in?"
"Yah sure that's not really my department but I can give you a hand"
"Oh OK, I'm looking for 3D version 4"
"You're looking for what?"
"3D version 4"
"Uh huh... are you sure that's the whole name?"
"Of course! It's software!"
"Yah."
"So you're sure that's the whole name of the product?"
"Is there anyone there that knows about this sort of stuff?"
"Yes sir I do, but, I think you might not have the full name of the product"
"Young fellow, this is software, you know you put it in your computer!"
"Yes, yes I know what software is, I have a fair bit of the stuff myself, but-"
"Well can you just see if you have it!?"
"Yah sure why not, I'll just put you on hold for a second OK?"
CLICK
At which point I walked over to the software dept looked around not actually looking and got on the phone again and said, "Yah, doesn't seem we have anything called that, good luck finding it. Good bye."

I just loved when he said that it was software and suggested I didn't know what it was.

Strata has software entitled "3D". His mistake was omitting the manufacturer. Yours was treating him like an idiot and pretending to do a search.

[Kevin]

Originally Posted by turtle777

Are you trying to mock the irishguy with your grammar, or what ?

I usually hate grammar nazi-ing but SWF makes fun of so many people for using improper grammar, it's funny when he constantly gets busted for it as well.

Originally Posted by Leia's Left Bun

You're right, it is totally illegible

Oh quit being such a baby. That doesn't stop you from belittling people for making grammar errors a lot now does it?

[Leia's Left Bun]

Originally Posted by BlueSky

Strata has software entitled "3D". His mistake was omitting the manufacturer. Yours was treating him like an idiot and pretending to do a search.

Exactly, couldn't you just have typed "3D" into your computers?

[ghporter]

So, does anyone else here think that this whole "problem" is an attitude that "customers are loons" rather than customers actually being loons?

[Kevin]

I think the problem is with smarmy punks.

[Tesseract]

Originally Posted by ghporter

So, does anyone else here think that this whole "problem" is an attitude that "customers are loons" rather than customers actually being loons?

Well, yes. Lots of customers are loons, but that doesn't excuse the salespeople's rudeness.

[Leia's Left Bun]

Originally Posted by ghporter

So, does anyone else here think that this whole "problem" is an attitude that "customers are loons" rather than customers actually being loons?

You go to stores like best buy/futureshop and the employee's are definitely the problem. They will sell you whatever they make the most commission on or their are told to push.

If you go to a speciality store it is better as the staff is knowledgeable and the consumer is a bit more high end with more money.

[ort888]

The problem is that 50% of the population are idiots. This includes the employees... only a retail store is more likely to have an entire staff of idiots, because anyone who isn't an idiot or a teenager has found better employment. The rare people who are neither a teenager nor an idiot have been ruined by never-ending waves of idiot customers. By the time you get to them you have no chance of getting service. Either that, or you may very well be an idiot.

[Leia's Left Bun]

Personally I NEVER EVER EVER buy something based on what a store employee tells me is the best.

Before buying my HDTV I ask from store to store what was the best and got different answers from every store based on what brands they carry. They say "I sold 10 of these today". So what, you sell more PC's than Mac's and that doesn't make them better, just means they are cheaper or have better marketing.

I did hours and hours of researched looking at quality, user experiences and features. I walk into the store and tell them exactly what I want.

[m a d r a]

Originally Posted by ort888

The problem is that 50% of the population are idiots.....

i'd put it nearer 90%

[Leia's Left Bun]

Originally Posted by m a d r a

i'd put it nearer 90%

I was going to say the same thing. 90% are stupid and unattractive.

[Kevin]

Originally Posted by Leia's Left Bun

I did hours and hours of researched looking at quality, user experiences and features. I walk into the store and tell them exactly what I want.

Best way to do it. That way there are no surprises or dissapointments.

[Dakar]

Originally Posted by Tesseract

Well, yes. Lots of customers are loons, but that doesn't excuse the salespeople's rudeness.

I wouldn't go that far. These people aren't being paid great rates to get barraged with dum-dums on a day-to-day basis.

[ghporter]

Originally Posted by Leia's Left Bun

I did hours and hours of researched looking at quality, user experiences and features. I walk into the store and tell them exactly what I want.

That's the point, more than anything else. You did the research because you actually think about your purchases and because you know more than just a little what you like and what you want.

That 90% figure goes for uninformed, know-nothing customers as much as anything else. They buy what salesdrones tell them is "good" because they are so completely out of touch with whatever the product is (computers, vacuum cleaners, car stereos) that you could tell them a toaster will fill their needs if you used enough of the right buzz words.

I spent over 25 years in electronics, mostly in communications but with a good bit of entertainment experience as well. When Bob the drone tells me that these zirconium encrusted, tight-tolerance RCA cables with the special high-voltage platinum bound gold plated contacts are what I need for my (quite inexpensive) home stereo hookups, I know he's shoveling serious horse droppings. But not all customers have any experience at all, so they are likely to wind up spending large bucks for crap with a shiny nameplate.

An example: My speakers are from JC Penny. Yep, bought about 25 years ago, and with the base cones replaced about three years ago-the first thing I ever had to do to them. Why? I already knew audio and these had the power ratings and response curves to suit my needs. I certainly didn't buy them because the drone told me they were good! I always believe that if you want to get your money's worth, you MUST know what you're buying and why it's different from what you decide not to buy. Otherwise you're just throwing it away.

[Dakar]

The biggest idiots get their electronics from RadioShack

[nredman]

Originally Posted by Cody Dawg

Circuit City. What a joke that place is. I started explaining the difference between certain types of RAM in PC laptops as I was there trying to buy one for my husband's company and I wanted a certain type of system that carried a certain type of ram and the manager's eyes glazed over and he actually said to me, a girl, "Whoa...now I'm lost...ram is ram to me."

that is interesting because my eyes glaze over when i try to read your posts

[BRussell]

Originally Posted by Salty

At best by we always had customers just call the computer dept even if they were looking for like an iPod or software or something like that. Software is kind of understandable but not an iPod. Anyway my fave call was this one guy,

"Hi Best Buy computers"
"Hi, I'm looking for a program can you tell me if you have it in?"
"Yah sure that's not really my department but I can give you a hand"
"Oh OK, I'm looking for 3D version 4"
"You're looking for what?"
"3D version 4"
"Uh huh... are you sure that's the whole name?"
"Of course! It's software!"
"Yah."
"So you're sure that's the whole name of the product?"
"Is there anyone there that knows about this sort of stuff?"
"Yes sir I do, but, I think you might not have the full name of the product"
"Young fellow, this is software, you know you put it in your computer!"
"Yes, yes I know what software is, I have a fair bit of the stuff myself, but-"
"Well can you just see if you have it!?"
"Yah sure why not, I'll just put you on hold for a second OK?"
CLICK
At which point I walked over to the software dept looked around not actually looking and got on the phone again and said, "Yah, doesn't seem we have anything called that, good luck finding it. Good bye."

I just loved when he said that it was software and suggested I didn't know what it was.

Apparently asshøles fill the employee rosters of electronics stores.

[nredman]

i'm thinking he never gets employee of the month

[wdlove]

Phone calls can be very frustrating.

[Dakar]

Yeah, seriously, who call stores?