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Kernel Panic Crash Log, help!
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Madison
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Join Date: Nov 1999
Location: Hanson, MA
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Jul 31, 2011, 08:41 PM
 
Hi all,

I posted in here a week ago about kernel panics my mother is having on her 1ghz G4 Mac with 10.4.11. She says they started when Hughes Internet was installed. I posted what she copied down from the screen when it crashed, but was told it's not enough info. I have more, so here's what she sent me from the crash log and panic log. If any of you can figure out what's happening from these, I'll be eternally grateful. My mom is freaking out because she's never had a kernel panic over 10 years of Macs.


Panic log:

*********
Darwin Kernel Version 8.11.0: Wed Oct 10 18:26:00 PDT 2007; root:xnu-792.24.17~1/RELEASE_PPCKernel version:
PC=0x9000AF48; MSR=0x0000D030; DAR=0x1C4713DC; DSISR=0x42000000; LR=0x9000AE9C; R1=0xBFFFF290; XCP=0x00000030 (0xC00 - System call) Exception state (sv=0x27F7D280)Proceeding back via exception chain: 0x00029234 0x000233F8 0x000ABEAC 0x65722E50 0x000954F8 0x00095A10 0x00026898 0x00099ED8 0x00098C94 0x0006B440 0x0006B8C8 0x00057A38 Backtrace:Latest stack backtrace for cpu 0:
panic(cpu 0 caller 0x00099ED8): mapping_remove: hw_rem_map failed - pmap = 01F12C00, va = 0000000090000000, code = 0F229102Mon Jul 4 07:40:20 2011


And here's the Crash Reporter since Hughes Internet was installed:

at Jul 23 12:00:25 2011 crashdump[186]: Finished writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.logSat Jul 23 12:00:24 2011 crashdump[186]: Started writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.logSat Jul 23 12:00:21 2011 crashdump[186]: crashdump startedSat Jul 23 11:22:21 2011 crashdump[186]: Finished writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.logSat Jul 23 11:22:20 2011 crashdump[186]: Started writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.logSat Jul 23 11:22:18 2011 crashdump[186]: crashdump startedFri Jul 22 22:16:01 2011 crashdump[211]: Finished writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.logFri Jul 22 22:16:00 2011 crashdump[211]: Started writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.logFri Jul 22 22:16:00 2011 crashdump[211]: crashdump startedFri Jul 22 20:27:12 2011 crashdump[183]: Finished writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.logFri Jul 22 20:27:11 2011 crashdump[183]: Started writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.logFri Jul 22 20:27:08 2011 crashdump[183]: crashdump startedWed Jul 13 13:24:53 2011 crashdump[648]: Finished writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.logWed Jul 13 13:24:51 2011 crashdump[648]: Started writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.logWed Jul 13 13:24:49 2011 crashdump[648]: crashdump startedTue Jul 12 09:16:50 2011 crashdump[215]: Finished writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.logTue Jul 12 09:16:48 2011 crashdump[215]: Started writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.logTue Jul 12 09:16:46 2011 crashdump[215]: crashdump startedThu Jul 7 13:18:17 2011 crashdump[677]: crashdump startedThu Jul 7 11:39:32 2011 crashdump[273]: Finished writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.logThu Jul 7 11:39:31 2011 crashdump[273]: Started writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.logThu Jul 7 11:39:28 2011 crashdump[273]: crashdump startedMon Jul 4 07:40:20 2011 crashdump[134]: crashdump invoked as panicdump


Now, she also sent Safari Crash Log. If any of you think it'll be helpful, I'll post it. She also sent the python log, but it's HUGE, but if anyone thinks it'll be useful, let me know.

Thank you!
Tom
( Last edited by reader50; Aug 1, 2011 at 01:05 PM. Reason: removed privacy lapse)
     
reader50
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Join Date: Jun 2000
Location: California
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Aug 1, 2011, 02:14 AM
 
I straightened it out for the missing line breaks. It still doesn't look like a 10.4.x panic log. Some of the lines are out of order, and the backtrace / thread_that_crashed / loaded kexts info is all missing. In other words, someone removed the useful lines.
Code:
Correction of Madison log Panic log: ********* Darwin Kernel Version 8.11.0: Wed Oct 10 18:26:00 PDT 2007; root:xnu-792.24.17~1/RELEASE_PPC Kernel version: PC=0x9000AF48; MSR=0x0000D030; DAR=0x1C4713DC; DSISR=0x42000000; LR=0x9000AE9C; R1=0xBFFFF290; XCP=0x00000030 (0xC00 - System call) Exception state (sv=0x27F7D280) Proceeding back via exception chain: 0x00029234 0x000233F8 0x000ABEAC 0x65722E50 0x000954F8 0x00095A10 0x00026898 0x00099ED8 0x00098C94 0x0006B440 0x0006B8C8 0x00057A38 Backtrace: Latest stack backtrace for cpu 0: panic(cpu 0 caller 0x00099ED8): mapping_remove: hw_rem_map failed - pmap = 01F12C00, va = 0000000090000000, code = 0F229102Mon Jul 4 07:40:20 2011 And here's the Crash Reporter since Hughes Internet was installed: at Jul 23 12:00:25 2011 crashdump[186]: Finished writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.log Sat Jul 23 12:00:24 2011 crashdump[186]: Started writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.log Sat Jul 23 12:00:21 2011 crashdump[186]: crashdump started Sat Jul 23 11:22:21 2011 crashdump[186]: Finished writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.log Sat Jul 23 11:22:20 2011 crashdump[186]: Started writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.log Sat Jul 23 11:22:18 2011 crashdump[186]: crashdump started Fri Jul 22 22:16:01 2011 crashdump[211]: Finished writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.log Fri Jul 22 22:16:00 2011 crashdump[211]: Started writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.log Fri Jul 22 22:16:00 2011 crashdump[211]: crashdump started Fri Jul 22 20:27:12 2011 crashdump[183]: Finished writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.log Fri Jul 22 20:27:11 2011 crashdump[183]: Started writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.log Fri Jul 22 20:27:08 2011 crashdump[183]: crashdump started Wed Jul 13 13:24:53 2011 crashdump[648]: Finished writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.log Wed Jul 13 13:24:51 2011 crashdump[648]: Started writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.log Wed Jul 13 13:24:49 2011 crashdump[648]: crashdump started Tue Jul 12 09:16:50 2011 crashdump[215]: Finished writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.log Tue Jul 12 09:16:48 2011 crashdump[215]: Started writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.log Tue Jul 12 09:16:46 2011 crashdump[215]: crashdump started Thu Jul 7 13:18:17 2011 crashdump[677]: crashdump started Thu Jul 7 11:39:32 2011 crashdump[273]: Finished writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.log Thu Jul 7 11:39:31 2011 crashdump[273]: Started writing crash report to: /Users/-username-/Library/Logs/CrashReporter/Safari.crash.log Thu Jul 7 11:39:28 2011 crashdump[273]: crashdump started Mon Jul 4 07:40:20 2011 crashdump[134]: crashdump invoked as panicdump
For comparison, here is an old kernel panic from my Tiger partition. This KP was caused by an overheating graphics card. I've highlighted the clues in red that point to the cause. My commentary is in purple.
Code:
Sample 10.4.11 log from reader50 system ********* Thu Nov 26 10:37:26 2009 Unresolved kernel trap(cpu 2): 0x300 - Data access DAR=0x000000008C42D03E PC=0x00000000008E9B40 Latest crash info for cpu 2: Exception state (sv=0x69764780) PC=0x008E9B40; MSR=0x00009030; DAR=0x8C42D03E; DSISR=0x40000000; LR=0x008E9B40; R1=0x4E22BA50; XCP=0x0000000C (0x300 - Data access) Backtrace: 0x008E9B40 0x008DD70C 0x008DC564 0x00761A78 0x0074EBA8 0x007536BC 0x007513F4 0x00736058 0x00735D14 0x0003CA1C 0x000A9714 Kernel loadable modules in backtrace (with dependencies): <-- what drivers were loaded by the crashed thread com.apple.NVDAResman(4.1.8)@0x760000 Bingo. nVidia driver dependency: com.apple.iokit.IOPCIFamily(1.7)@0x463000 Input/Output over PCI dependency: com.apple.iokit.IOGraphicsFamily(1.4.2)@0x726000 Graphics I/O dependency: com.apple.iokit.IONDRVSupport(1.4.2)@0x74a000 nVidia I/O driver support com.apple.iokit.IONDRVSupport(1.4.2)@0x74a000 PCI bus driver dependency: com.apple.iokit.IOPCIFamily(1.7)@0x463000 Input/Output over PCI dependency: com.apple.iokit.IOGraphicsFamily(1.4.2)@0x726000 Graphics I/O com.apple.iokit.IOGraphicsFamily(1.4.2)@0x726000 Graphics driver dependency: com.apple.iokit.IOPCIFamily(1.7)@0x463000 Input/Output over PCI Proceeding back via exception chain: Exception state (sv=0x69764780) previously dumped as "Latest" state. skipping... Exception state (sv=0x69704500) PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown) Kernel version: Darwin Kernel Version 8.11.0: Wed Oct 10 18:26:00 PDT 2007; root:xnu-792.24.17~1/RELEASE_PPC panic(cpu 2 caller 0xFFFF0003): 0x300 - Data access Latest stack backtrace for cpu 2: Backtrace: 0x000954F8 0x00095A10 0x00026898 0x000A8204 0x000ABB80 Proceeding back via exception chain: Exception state (sv=0x69764780) PC=0x008E9B40; MSR=0x00009030; DAR=0x8C42D03E; DSISR=0x40000000; LR=0x008E9B40; R1=0x4E22BA50; XCP=0x0000000C (0x300 - Data access) Backtrace: 0x008E9B40 0x008DD70C 0x008DC564 0x00761A78 0x0074EBA8 0x007536BC 0x007513F4 0x00736058 0x00735D14 0x0003CA1C 0x000A9714 Kernel loadable modules in backtrace (with dependencies): <-- what drivers were in play com.apple.NVDAResman(4.1.8)@0x760000 nVidia driver dependency: com.apple.iokit.IOPCIFamily(1.7)@0x463000 Input/Output over PCI dependency: com.apple.iokit.IOGraphicsFamily(1.4.2)@0x726000 Graphics I/O dependency: com.apple.iokit.IONDRVSupport(1.4.2)@0x74a000 nVidia I/O driver support *********
We don't need the Crashdumps for Safari at this point, we need the intact KP logs. Note that the KP log file should contain more than one KP log - the oldest will be at the bottom. We could use the latest 3-4 KP logs.
     
Madison  (op)
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Join Date: Nov 1999
Location: Hanson, MA
Status: Offline
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Aug 1, 2011, 04:51 AM
 
Okay, I really appreciate your help. She's coming down soon to visit, I'll have her bring the Mac with her, and I'll go in and get the logs myself. Again, thank you so much!
     
   
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