[jhunt5247]

Greetings,

I bought a black MacBook at a Apple Store on Friday. How many days do you have to get a full refund if you return?

Not sure if I am going to do this, but I need the cash. Thanks

[Heavy]

Check with the store!

[Project]

I think you have 14 days... you will pay a restocking fee however. Its almost cheaper just to sell it on the forums.

[Socially Awkward Solo]

Originally Posted by Arju

I think you have 14 days... you will pay a restocking fee however. Its almost cheaper just to sell it on the forums.

14 days and a 15% restocking fee.

[snoopy199]

15%?

I thought it was 10%

Edit:
Also many of the apple stores I've dealt with waive the restocking fee in the name of customer service. If course your mileage will vary.

[Hi I'm Ben]

Originally Posted by Socially Awkward Solo

14 days and a 15% restocking fee.

This is the correct answer.

[masugu]

I'll bet you could sell it to some owners of WhiteBook - with Yellow Palm rests!! HAHAHAHAHA Sorry. Could not resist.

[snoopy199]

Originally Posted by Socially Awkward Solo

14 days and a 15% restocking fee.

I think it is 10% and not 15%

Here's a little blurb I found over at apple.com emphasis added.

if you are not satisfied with your Apple purchase, return it with the original receipt and original packaging within fourteen (14) calendar days of the date of purchase. If the item is returned unopened, in the original box, we will exchange it or offer a refund based only on the original payment method. Apple will mail a check within ten (10) business days for cash, cash equivalent, and check transactions over $250. Except where prohibited, a 10% restocking fee will apply to any non-defective item that requires Apple to perform rework prior to resale; please ask a Mac Specialist for details. Please note the following:

[Socially Awkward Solo]

10% or 15 it is still pretty disappointing apple would charge that if you return it in the same packaging with everything included.

I wanted to get mine at best buy just for that very reason.

[Hi I'm Ben]

Originally Posted by Socially Awkward Solo

10% or 15 it is still pretty disappointing apple would charge that if you return it in the same packaging with everything included.

I wanted to get mine at best buy just for that very reason.

Best Buy certainly charges restocking fees on open laptops. I remember when I paid one.

[Socially Awkward Solo]

Originally Posted by Hi I'm Ben

Best Buy certainly charges restocking fees on open laptops. I remember when I paid one.

Was it just for missing parts or any open laptop. I have returned LOTS and LOTS of stuff and never been charged one.

I also saw no such information on their site.

[snoopy199]

Originally Posted by Socially Awkward Solo

10% or 15 it is still pretty disappointing apple would charge that if you return it in the same packaging with everything included.

No argument there. I've been lucky in that the apple stores I've dealt with either promised to waive the restocking fee - they did then when I bought my mini. They also waived the restocking fee when I purchased an iPod - but then they must have known I was getting a different model

[Jerommeke]

Mm... seems like this is different for the store you're ordering in. In Apple Store Holland, you can return it in 10 working days and get all your many back without the need for any restocking fee. In that case I would have probably returned my Macbook for a new one, as it was defective.

[monkeybrain]

Just for information,

Apple Store UK gives you 14 days to send it back. But they charge either £30 or £60 for the transportation involved.

http://store.apple.com/Catalog/uk/Im...l#Anchor-46919

[Hi I'm Ben]

Originally Posted by Socially Awkward Solo

Was it just for missing parts or any open laptop. I have returned LOTS and LOTS of stuff and never been charged one.

I also saw no such information on their site.

I'm positive. You're welcome to call and ask though.

[PBG4 User]

I paid a restocking fee at Best Buy when I returned an HP laptop earlier this year.

[analogika]

Originally Posted by Socially Awkward Solo

10% or 15 it is still pretty disappointing apple would charge that if you return it in the same packaging with everything included.

I wanted to get mine at best buy just for that very reason.

I disagree.

Would you pay full price on an opened and obviously used item? Or would you complain and demand to see the manager until he dropped the price?

My guess is the latter.

If you got it and then brought it back, why should the store have to pay to cover YOUR indecisiveness and lack of forethought?

I see no problem with waiving a restocking fee if the customers opts for a higher-priced model in exchange, but just having a no-questions full-refund policy results in higher prices for everyone, or in lower wages for store employees.

Yes, I'm completely serious.

[Socially Awkward Solo]

Originally Posted by analogika

If you got it and then brought it back, why should the store have to pay to cover YOUR indecisiveness and lack of forethought?

My indecisiveness? How about if the product doesn't work as advertised or return after return they all have defects.

That is my fault?

[monkeybrain]

Originally Posted by analogika

I disagree.

Would you pay full price on an opened and obviously used item? Or would you complain and demand to see the manager until he dropped the price?

My guess is the latter.

If you got it and then brought it back, why should the store have to pay to cover YOUR indecisiveness and lack of forethought?

I see no problem with waiving a restocking fee if the customers opts for a higher-priced model in exchange, but just having a no-questions full-refund policy results in higher prices for everyone, or in lower wages for store employees.

Yes, I'm completely serious.

This seems like a strange attitude to me. In the UK and most of Europe (as far as I know) it is considered your right to return something, for whatever reason, without paying for that privilege. I'm surprised Apple only offers a 14 day return period in the UK, most places it is 30 days. The restocking fee in the US seems to just be there because Apple knows it can get away with it.

The idea that a full-refund policy is gonna impact on employees salaries sounds like madness to me. Apple can afford it.

[Hi I'm Ben]

Originally Posted by Socially Awkward Solo

My indecisiveness? How about if the product doesn't work as advertised or return after return they all have defects.

That is my fault?

Because they don't ALL have defects. Unless of course you're some how related to PJJames

[molala]

I think the 14 day period here in the UK is the minimum required by law. It's even true for bank accounts and insurance policies we open. We're allowed to change our minds.

[Socially Awkward Solo]

Originally Posted by Hi I'm Ben

Because they don't ALL have defects. Unless of course you're some how related to PJJames

Or unless you own a MacBook Pro

[analogika]

Originally Posted by Socially Awkward Solo

My indecisiveness? How about if the product doesn't work as advertised or return after return they all have defects.

That is my fault?

A defective product - one that doesn't work as advertised - is under warranty and does not command a restocking fee.

Duh.

[analogika]

Originally Posted by monkeybrain

This seems like a strange attitude to me. In the UK and most of Europe (as far as I know) it is considered your right to return something, for whatever reason, without paying for that privilege.

Wrong; that is a common misconception that is simply FALSE.

In the EU, there is no "right" (as in legally guaranteed right) to return ANYTHING at a brick-and-mortar store unless it's defective (= doesn't perform as advertised), and even then no store is required to exchange it, though they are required to fix it (and offer you a refund or exchange after the third failed attempt within two years to rectify the problem). Anything that happens above and beyond that is completely voluntary customer service.

EXCEPTION: in mail-order business, there IS a legally guaranteed 14-day return right, because you have no way of inspecting the goods beforehand.

[analogika]

Originally Posted by molala

I think the 14 day period here in the UK is the minimum required by law.

Mail-order only.

NOT for brick-and-mortar stores.

[analogika]

Originally Posted by monkeybrain

The idea that a full-refund policy is gonna impact on employees salaries sounds like madness to me. Apple can afford it.

"Apple can afford it." "Best Buy can afford it." etc.

Who do you think pays for that leniency? Or does the difference just somehow fall from the sky?

Hint: It sure as hell ain't Apple/Best Buy/etc. They're businesses, and they're not stupid. It's either the people who give Apple/Best Buy/etc. money who pay for the difference, or the people who GET money from Apple/Best Buy/etc.

You remind me a bit of the people who argue that insurance fraud doesn't hurt anybody because the company is so huge. Except that EVERYBODY pays higher rates to cover for YOUR fraud. (I realize that fraud is a different matter, but the logic is the same.)

[lamewing]

Originally Posted by Socially Awkward Solo

10% or 15 it is still pretty disappointing apple would charge that if you return it in the same packaging with everything included.

I wanted to get mine at best buy just for that very reason.

I was able to return an opened (3 days) 12 inch powerbook with no restock fee from my local Apple store. How? I offered to buy a new iPod. I ended up just returning the iPod to another Apple store (unopened). OR you can just resell the unopened iPod if you feel that returning it is a bid rude. You will loose less on the iPod than the !0% fee.

[chipchen]

Restock fee is 10%. It applies only to working machines. Of course, defective products and extreme circumstances can always make a difference. If you really feel like you shouldn't be charged the restock fee, talk to the manager. If it's a good reason, they don't mind waiving it for you. If it's just because you didn't like it or you don't want it to "develop a problems you've heard about in the forums" or it's otherwise working normally (and yes, this means a whine in the MBP's), then the restock fee will indeed be assessed.

As for BestBuy, they don't charge restock on everything, just like the Apple Store doesn't. But on computers, they certainly do. You can buy a 50" plasma TV and return it without a restock, but even the crappy eMachines require a restock fee if opened. With the Apple Store, it's just computers, ipods, and isights. Everything else (speakers, accessories, hard drives, etc) have no restock fees.

The restock fees are just to discourage people from buying and returning like crazy. I think it's reasonable. And I've seen Apple Store managers waive those fees when there's good reason.

[Joe323]

Does this mean that if you buy a computer and leave it unopened in the box and return it w/in 15 days, you will not get hit with the restocking fee?

[Landos Mustache]

Originally Posted by Joe323

Does this mean that if you buy a computer and leave it unopened in the box and return it w/in 15 days, you will not get hit with the restocking fee?

Yes

[AppleOptionFour]

No return fee on "Refreshed" products at the Apple Store.

[chipchen]

Joe323... the key number was 14.