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Apple Support - What happens if...?
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Fresh-Faced Recruit
Join Date: Sep 2006
Status:
Offline
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If you're covered by Apple Care and your machine bites the dust, they would probably repair it and return it to you.
My question is, what would be the case if they couldn't repair it, would they give you a new machine entirely?
Could this mean you might get an upgrade in theory as your machine might be outdated and irreplaceable?
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Professional Poster
Join Date: Oct 2008
Location: UKland
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Originally Posted by limbovski 
If you're covered by Apple Care and your machine bites the dust, they would probably repair it and return it to you.
My question is, what would be the case if they couldn't repair it, would they give you a new machine entirely?
Could this mean you might get an upgrade in theory as your machine might be outdated and irreplaceable?
It would have to be a fairly severe fault for apple to scrap the machne. In years past Apple Care operated a sort of three strikes rule on machines. Three major component failures and they would replace the machine with a new one. They have pretty much stopped this now and realistically will repair almost any fault.
In theory if your machine was SO faulty and also no longer made they would replace it with the nearest current equivalent, so a base spec 15in C2D MacBook Pro would return as an i5 MacBook Pro, while a top end one would come back as an i7 machine. This is however very unlikely.
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This space for Hire! Reasonable rates. Reach an audience of literally dozens!
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Clinically Insane
Join Date: Nov 1999
Location: 888500128, C3, 2nd soft.
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They will also occasionally replace a machine with a refurbished equivalent or better.
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Posting Junkie
Join Date: Jan 2006
Location: Colorado
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If they can't fix it, of course they'd give you a new computer. But I'm guessing that they can unless it's had some sort of internal meltdown and things have exploded.
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Moderator  Join Date: Apr 2000
Location: Gothenburg, Sweden
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If they can't repair, they try to give you a refurb - often a slight upgrade on what you had. It does happen that they give you a new one, especially if the current model is about due for replacement.
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The new Mac Pro has up to 30 MB of cache inside the processor itself. That's more than the HD in my first Mac. Somehow I'm still running out of space.
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Grizzled Veteran
Join Date: Mar 2001
Location: London, UK
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Posting Junkie
Join Date: Dec 2000
Status:
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Last year Apple gave me a late 2008 unibody MBP to replace my early 2008 MBP after three different motherboard replacements failed to resolve the GPU lockup issue I was having.
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Fresh-Faced Recruit
Join Date: Sep 2006
Status:
Offline
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I see. Just wondering thanks for the feedback.
So anything from a repair to a replacement machine is possible depending on the situation. Thanks.
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