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JonoMarshall · Sep 17, 2007, 04:44 AM

If you purchase anything from a reseller rather than Apple directly, make sure you keep your receipt as Apple will list the sold date (using the serial number of the product) as when they shipped it to the reseller.

This could become frustrating if you lose your proof of purchase and suddenly your Apple care period has ended unexpectedly, etc.

(For example, Apple list my MB as sold in December 06, when it was actually bought in Feb 07.)

MacosNerd · Sep 17, 2007, 07:59 AM

I always keep my receipts, its only common sense, regardless of where you bought the product.

Without it you lose most of your leverage to resolve the problems.

OldManMac · Sep 17, 2007, 08:20 AM

This has nothing to do with resellers, but more with being organized realizing that money doesn't fall out of trees.

JonoMarshall · Sep 17, 2007, 09:17 AM

I always keep my receipts, its only common sense

This has nothing to do with resellers, but more with being organized

My receipt was stolen out of my back pocket on the way to the Apple Store, if I'd bought the product from Apple I'd have a no problem, but as it's from a reseller I now have less warranty time left. - Seemed worthy of a heads up to me?

Oisín · Sep 17, 2007, 09:30 AM

Surely the reseller has your purchase on file?

This has nothing to do with resellers, but more with being organized realizing that money doesn't fall out of trees.

Nothing of the sort. If you buy a computer and a three-year Apple Care plan, wouldn’t you expect that three-year plan to actually be valid for three years? It would never have occurred to me that Apple counts that time from the time they ship the machine off to the reseller. If the reseller has had that particular machine in store for six months before you buy it, that means your three-year plan is really only a two-and-a-half-year plan, and you’re paying for a service you’re not getting. That is very much an Apple/reseller issue, and nothing to do with being or not being organised.

analogika · Sep 17, 2007, 10:12 AM

Originally Posted by Oisín

Nothing of the sort. If you buy a computer and a three-year Apple Care plan, wouldn’t you expect that three-year plan to actually be valid for three years? It would never have occurred to me that Apple counts that time from the time they ship the machine off to the reseller.

AppleCare needs to be explicitly registered. Date of purchase is entered as well.

Person Man · Sep 17, 2007, 10:17 AM

Originally Posted by analogika

AppleCare needs to be explicitly registered. Date of purchase is entered as well.

And Apple has asked for proof of purchase in the past when the date you put down doesn't match the date in their records.

JonoMarshall · Sep 17, 2007, 10:18 AM

Surely the reseller has your purchase on file?

Possibly, the machine was bought to start a project right away from a small store in Nottingham, I'd have to have a hunt. Personally I'm not too bothered, but like you say, it could become an issue for other folk...

analogika · Sep 17, 2007, 12:57 PM

Originally Posted by Person Man

And Apple has asked for proof of purchase in the past when the date you put down doesn't match the date in their records.

In which case the discrepancy is already solved the moment AppleCare is registered - hence no issues when bringing in a machine that has AppleCare, which was Oisìn's question.

Oisín · Sep 17, 2007, 01:08 PM

I misunderstood the initial post, I think. I thought the AppleCare was automatically registered in Apple’s sell date, bringing up the potential problem afterwards. If AppleCare is always explicitly registered, then there’s really only a problem when registering AppleCare (which can be a problem in itself, of course, if you choose to register AppleCare only when your warranty expires—a year is a long time for a receipt to lose itself!).

JonoMarshall · Sep 17, 2007, 01:55 PM

Apple will honour an extension of AppleCare to three years starting from the date they have on file (which will be the 'shipped to reseller/customer' date and is linked to the serial number).

If you do not have your proof of purchase (my situation) your AppleCare cover time can be reduced quite drastically (mine by 3 months).

OldManMac · Sep 17, 2007, 08:14 PM

Apple's warranty to the consumer begins on the day the consumer purchases Apple's product. The day it is shipped to the dealer has no bearing on the warranty to the purchaser. If anyone can provide something in writing stating otherwise, I'd like to see it, as I'm quite certain that consumer protection and warranty laws would not count the time a product sits in some dealer's storage towards the original purchaser's warranty.

AKcrab · Sep 17, 2007, 08:31 PM

Originally Posted by OldManMac

Apple's warranty to the consumer begins on the day the consumer purchases Apple's product.

Correct. However, Apple automatically starts the warranty after 'X' days from purchase, regardless of who purchased it.

The day it is shipped to the dealer has no bearing on the warranty to the purchaser. If anyone can provide something in writing stating otherwise, I'd like to see it, as I'm quite certain that consumer protection and warranty laws would not count the time a product sits in some dealer's storage towards the original purchaser's warranty.

It's up to the purchaser to prove date of purchase if there is a discrepancy.