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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > Consumer Hardware & Components > My G4 can't see my iPod anymore - Help!!

My G4 can't see my iPod anymore - Help!!
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Jordan
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Feb 22, 2003, 04:14 PM
 
I have just moved from my Cube to a G4. All the data and applications I have moved over with Synchronize X Plus.

Problem is that when I plug in my iPod now, the G4 won't recognise it. It appears in the System Profiler as an iPod but doesn't mount on the desktop or start iTunes.

Using the same FireWire cable on my Ti Powerbook works fine. The iPod is charging on the G4 but won't mount. The G4 says there is a problem with the FireWire Drive and I should initialise it yet it works fine on the other computers.

Anyone seen anything like this?

I am on OS 10.2.4 and the iPod has the latest updates...

I have been using iPod.iTunes to move tunes between the Cube and the Powerbook.

Thanks in advance for any advice.

Jordan
iPod Photo 60GB + 1Gb iPod Shuffle + iPod/3G/15GB + iPod Mini (Silver)
24" iMac 2.8Ghz/2GB/SuperDrive
Mac mini 1.66Ghz Intel Core Duo/1GB/SuperDrive + iPod Nano (Black)
     
TomHMeredith
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Feb 22, 2003, 05:09 PM
 
If you have all your files backed up, then why don't you just try initialising it?

I can't think of any real reason why it won't mount. I know iPod's are "locked" to one computer, but when I plug mine into another computer, it just says so and would I like to reset it.

Sorry couldnt be more help.

Tom.
What are you looking for? A signature?
     
Jordan  (op)
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Feb 22, 2003, 07:36 PM
 
Okay tried that but didn't work!

Brought the iPod up on the PowerBook and restored it to factory settings with the 1.2.1 updater.

Plugged it into the G4 and nothing. Just sits there with the do not disconnect message going.

I think somehow the software in the G4 that recognises the iPod is corrupt. Any idea how I can restore this?

The iPod works fine on the PowerBook.

Anyone????
iPod Photo 60GB + 1Gb iPod Shuffle + iPod/3G/15GB + iPod Mini (Silver)
24" iMac 2.8Ghz/2GB/SuperDrive
Mac mini 1.66Ghz Intel Core Duo/1GB/SuperDrive + iPod Nano (Black)
     
businezguy
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Feb 23, 2003, 04:32 AM
 
This happened to me. Restarting my Mac did resolve the issue.
     
Jordan  (op)
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Feb 23, 2003, 06:44 AM
 
Originally posted by businezguy:
This happened to me. Restarting my Mac did resolve the issue.
Unfortuately restart didn't work. Think I may have to reinstall Jaguar. Egad!!
iPod Photo 60GB + 1Gb iPod Shuffle + iPod/3G/15GB + iPod Mini (Silver)
24" iMac 2.8Ghz/2GB/SuperDrive
Mac mini 1.66Ghz Intel Core Duo/1GB/SuperDrive + iPod Nano (Black)
     
GRAFF
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Feb 23, 2003, 08:32 AM
 
I'm having the same problem on my G4 Cube. Just ran the update to 10.2.4, and now when I plug in my iPod, the system profiler says that no firewire devices are detected. (My iPod is my only firewire device)
     
Jordan  (op)
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Feb 23, 2003, 08:34 AM
 
Originally posted by GRAFF:
I'm having the same problem on my G4 Cube. Just ran the update to 10.2.4, and now when I plug in my iPod, the system profiler says that no firewire devices are detected. (My iPod is my only firewire device)
Could this be a 10.2.4 problem???

All three of my machines are running 10.2.4.

Can you reapply the updater? Do you get any messages about broken pipes when you try to???

Under System Profiler I can see the device and it is identified as an iPod.
iPod Photo 60GB + 1Gb iPod Shuffle + iPod/3G/15GB + iPod Mini (Silver)
24" iMac 2.8Ghz/2GB/SuperDrive
Mac mini 1.66Ghz Intel Core Duo/1GB/SuperDrive + iPod Nano (Black)
     
lordwizard
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Feb 23, 2003, 08:49 AM
 
Stupid thought perhaps but isn't it a problem with the iTunes preferences ??

Just my 0.02$
An Apple a day... !!

PM Dual 1.25 MDD FW800/ 768Mb / 80Go
9000 Pro / 20" Cinema Display/ "ice" iBook / iPod
     
GRAFF
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Feb 23, 2003, 09:01 AM
 
Originally posted by lordwizard:
Stupid thought perhaps but isn't it a problem with the iTunes preferences ??

Just my 0.02$
I have iTunes set to not automatically start when connecting the iPod. I set iSync to auto-start, but since the iPod does not mount, iSync does not start. When I try to do a manual sync, I get a message that the iPod cannot be found.
     
hardcat1970
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Feb 23, 2003, 12:09 PM
 
have you try to plug in another firewire device to your cube? maybe the firewire port is not working?
     
Jordan  (op)
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Feb 23, 2003, 02:04 PM
 
Originally posted by hardcat1970:
have you try to plug in another firewire device to your cube? maybe the firewire port is not working?
yeah, I can mount the PowerBook in firewire mode and it appears on the desktop okay.

I reckon it is something to do with the mounting framework though. It looks like I will have to reinstall Jaguar to fix this.

Bugger... Again...
iPod Photo 60GB + 1Gb iPod Shuffle + iPod/3G/15GB + iPod Mini (Silver)
24" iMac 2.8Ghz/2GB/SuperDrive
Mac mini 1.66Ghz Intel Core Duo/1GB/SuperDrive + iPod Nano (Black)
     
Burn
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Feb 23, 2003, 02:23 PM
 
Originally posted by Jordan:
yeah, I can mount the PowerBook in firewire mode and it appears on the desktop okay.

I reckon it is something to do with the mounting framework though. It looks like I will have to reinstall Jaguar to fix this.

Bugger... Again...

Have you read these steps yet?

<http://docs.info.apple.com/article.html?artnum=60950>
     
GRAFF
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Feb 23, 2003, 06:08 PM
 
Originally posted by hardcat1970:
have you try to plug in another firewire device to your cube? maybe the firewire port is not working?
Well, it finally mounted. I tried rebooting several times hoping the Cube would detect the iPod but to no avail.

Then I put the Cube in sleep mode and then woke it up again. Guess what? It mounted right away. Next question. Why?
     
   
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