My friend just called me saying that he has a problem writing a new message with Apple Mail. As he is new to OS X I tried walking him through it but he's claiming there is no "new" icon to click on to start a new message. Thinking that maybe he accidentally deleted the icon I had him go to View > Customize toolbar but he claims there is no "new" icon or text, not even where it says drag the default toolbar. He reads me all of the icons but none say "new". What can be done to rectify this situation, any ideas?