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Impressed with Apple service! Spots gone...
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Junior Member
Join Date: Dec 2002
Location: Charlottesville, VA
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I mailed my 15" Al off to get the screen replaced Wednesday and it's already back today. VA to TX to VA in two days including the repair is not to shabby. My screen is free of white spots and has no bad pixels now. They also replaced my combo drive which was intermittently acting up. Everything looks good so if you've been waiting to send yours in, the turn around time seems great...
-Brian
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Grizzled Veteran
Join Date: Feb 2003
Location: Missing, presumed fed.
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Smoke me a kipper, I'll be back for breakfast!
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Mac Elite
Join Date: Sep 2001
Location: Chico, CA and Carlsbad, CA.
Status:
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That's awesome to hear! Was it a repair or a replace I wonder, though? I wonder where those spots come from. Aren't they just like Samsung or Sony LCDs under the case? Why are the spots only happening in the PowerBooks?
I guess I haven't been following the issue too much, so I might have missed this... but can someone fill me in since we're on the subject?
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"In Nomine Patris, Et Fili, Et Spiritus Sancti"
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Dedicated MacNNer
Join Date: Aug 2001
Location: California, USA
Status:
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That's good! I've definitely got a white spot in mine, guess I'll have to be packing it off soon!
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Forum Regular
Join Date: Nov 2003
Status:
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Fas turn around, but I had more problems afte the screen was fixed. Took another repair to fix the keyboard, and now I have a uneven gap around the closed lcd, and the case bottom has some warping in the alum. I also have new constant ticking noise from the top left cooling fan.
I give up at this point, and am trying to enjoy the computer.
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15" PB/1.25 G4/1gb ram/80gb hd/Superdrive
+ special screen with white spots AND dimmer right side than left. 2 Keyboard replacements, warping Al case wobbles on a flat table, squeeks when typing...etc.etc.etc. Superb!
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Fresh-Faced Recruit
Join Date: Nov 2003
Location: Charlotte, NC
Status:
Offline
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Originally posted by s4iscool:
Fas turn around, but I had more problems afte the screen was fixed. Took another repair to fix the keyboard, and now I have a uneven gap around the closed lcd, and the case bottom has some warping in the alum. I also have new constant ticking noise from the top left cooling fan.
I give up at this point, and am trying to enjoy the computer.
Do repairs such as these fall exclusively under the AppleCare plans, or are they part of the product warrantee? I'm looking to order a 15" soon, and god forbid...
Thanks.
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Fresh-Faced Recruit
Join Date: Nov 2003
Location: Los Angeles
Status:
Offline
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I too sent out my Powerbook 15.2" aluminum to Texas on Wednesday. 3 very, very faint white spots had reared their ugly head.
The Powerbook came back today (Friday) with a new screen. Part is listed as:
DSPL, 15.2, XGA, PB 15", Samsung W5
Spot free (and I hope for good...).
CVB 
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Mac Elite
Join Date: May 2001
Location: Up north
Status:
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i have replaced my screen before and in a week the white spots were back
can you tell if they come back in a week, or no?? please
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Mac Enthusiast
Join Date: Sep 2001
Location: Boston, MA
Status:
Offline
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I just took my PowerBook to an authorized service center and got a new Samsung LCD installed.
Let's see if the white spots show up with a screen that didn't get knocked around during shipping.
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1.25ghz 15" PowerBook
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Forum Regular
Join Date: Nov 2003
Status:
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new samsung lcd's seem to have the problem fixed and local repair centers can order this screen and do the replacement in house now.
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15" PB/1.25 G4/1gb ram/80gb hd/Superdrive
+ special screen with white spots AND dimmer right side than left. 2 Keyboard replacements, warping Al case wobbles on a flat table, squeeks when typing...etc.etc.etc. Superb!
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Junior Member
Join Date: Dec 2002
Location: Charlottesville, VA
Status:
Offline
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Mine was a screen replacement with the Samsung screen under regular 1 year warranty. I don't have the additional 3 yr applecare. I'll report back if the spots come back!
-Brian
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Forum Regular
Join Date: Nov 2001
Location: Osaka, Japan
Status:
Offline
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I don't know what the turn around in LCD repairs is for your neck of the woods, but here in Japan, the wait was 48 hours.
I had white spots on my screen. When I called Apple Japan Applecare, they were very helpful. They said it was a known problem and that they would fix it, but I should wait until screens become availible in large numbers. They called me 2 weeks later and said they could fix it now. I sent it in on Friday afternoon and it was returned Sunday morning.
The white spots are gone and the screen looks great... mostly. I say mostly because I know have a dead pixel. I realize that 1 dead/stuck pixel is well within industry standards for acceptable screens - however, it kinda bothers me because I sent in a computer with NO dead or stuck pixels and now I get it back with a dead pixel. That sucks
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24"2.33Ghz iMac, 500G Hdisk, running OS 10.5; iPhone 3G 16G
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Junior Member
Join Date: Sep 2002
Location: Eugene, OR
Status:
Offline
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Happy to hear the turnaround was fast.
I shipped mine off on Friday. Hoping to maybe have it back by Friday.
I am in Oregon, so will probably take longer!!
**thumbs crossed**
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--------------------------------------
15.2" 1.25Ghz AlPBook
512MB RAM, SuperDrive
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