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You are here: MacNN Forums > Software - Troubleshooting and Discussion > macOS > New excuse regarding Panther not shipping for some.

New excuse regarding Panther not shipping for some.
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Jbroad572
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Join Date: Jul 2003
Location: Tulsa, OK
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Oct 24, 2003, 11:53 AM
 
I called and the rep told me that since I am an upgrade regardless of when I ordered my order was scheduled to ship on the 24th not arrive on the 24th. I told him this was a lie because othrers who have upgraded have already received theirs and I have been told more than 3x that it will arrive today. I asked about overnight saturday delivery and he said he was unable to. I asked for his supervisor and am on hold now..... I'll post after I get off the phone.
17" Apple Powerbook 1.33ghz
     
Jbroad572  (op)
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Oct 24, 2003, 12:02 PM
 
They said they can't help me and I now have to call the up-to-date program. Just got off the phone with them and they said since it was palced online I have to talk to the Apple Store. She told me I was lieing when I told her people already have this installed on their computers. If I call the Apple Store back then I'll end up back at the upgrade program,. Im so frustrated. I gotta go to class so I can't spend another 45 minutes (second 45 minute phone call) on the phone. Im going out of town and was having it delivered at the address I was going to be at. That's why this is such a big deal to me. ARG!!!!!
17" Apple Powerbook 1.33ghz
     
midwinter
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Join Date: Jun 2001
Location: Utah
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Oct 24, 2003, 12:07 PM
 
Accusing someone trying to help you out of lying probably isn't the best idea.

Why don't you just pop down to the CompUSA on 71st and pick up a copy?

It's just an operating system. They obviously had a glitch. You'll get it soon enough.
     
RoofusPennymore
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Join Date: Oct 1999
Location: Planet Earth
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Oct 24, 2003, 12:10 PM
 
Even if they said they could ship it before the 24th, theres a disclaimer saying they may not be able to do that.
---I'm on a low Microsoft diet.
     
mitchell_pgh
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Join Date: Feb 2000
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Oct 24, 2003, 03:09 PM
 
Yep, once you say that they are lying you get thrown into the "angry" catagory.

You could have been super nice, and they probably would have bent over backwards for you.

I hook people up all the time, but I'm not going to hook a guy up that is going nuts...
     
Jbroad572  (op)
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Oct 24, 2003, 04:05 PM
 
I did not go nuts. I didnt call her a lia to her face either. She told me it was impossible that my friends had Panther and I told her that's not true it is installed on their systems. I dont want u guys thinking I was that rude and just straight out called her a liar. Furthermore, I was very frustrated when talking to her. I bhad been on the phone for an hour and being bounced back and forth between 2 departments who swear up and down they cant help me but the other can. So what is your recommendation for resolving the problem? Maybe if I got someone on the phone like you, you can pull some strings? I am upset b/c I called 5 or 6x to verify my order would indeed be here. They assured me each time it would be delivered today. I had it sent to the address where I will be for the weekend and now it's not going to be here and if it's shipped out tonight I won't be here to receive it when it comes. Do you understand my dilemma? If the stores here sold the upgrade cd. I would surely go buy it, but they don't.
17" Apple Powerbook 1.33ghz
     
   
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