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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > Mac Notebooks > Charger replacement program valid in UK?

Charger replacement program valid in UK?
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firefly
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Join Date: Jun 2001
Location: London, UK
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Nov 17, 2011, 06:17 AM
 
Will Apple replace frayed, out-of-warranty, Magsafe chargers outside the US for free?

I have a friend in the UK that has a charger that exhibited the classic fraying – eventually dying a spark death. She went out and paid £££ for a new one, but was she entitled to a free replacement? The Apple page at About Apple's Adapter Replacement Program -- U.S. only says US only.
     
Doc HM
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Join Date: Oct 2008
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Nov 17, 2011, 11:26 AM
 
yes they will swap them out in the UK
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firefly  (op)
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Nov 19, 2011, 07:06 AM
 
Apparently she was told that they don't swap chargers older than three years.
     
yugyug
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Nov 20, 2011, 01:45 AM
 
I just bought a new charger, to replace a new charger that I bought to replace the original charger that came with my 2008 MBP.

Probably apple would have replaced my the original charger when it broke in 2009, but I was no where near an Apple shop and I needed it urgently. Then again, maybe they wouldn't have, because I'm not sure the fraying problem was that commonly known.

The second time they would not, because the 'genius' argued that it was not 'frayed enough' and another problem was causing the drop outs in power. This really got my goat - i.e "its broken, but not broken in the specific way that we can replace it."

At this rate I'm buying a new charger nearly once a year and thats f$$cked.
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