I'm sorry - a rant that serves nobody but myself:
Like plenty of other users, my new Macbook battery died on me. The Apple Store in London confirmed this, but didn't have a new one in stock and asked me to call Applecare.
I spent 20 minutes at premium rate on the phone, going through all the checks which the Applestore engineer did and noted in my case (the notes are there - why do it twice?), then the lengthy and painful process of spelling every letter of the address... then, I'm asked for my credit card details: I need to package up the old battery and send it to them within ten days, or I'll be charged. I give in.
After supplying them with a faulty product, Apple add insult to injury by behaving so mistrustfully of their customers and asking them to jump through hoops just to get a working laptop.
This happened just a few days after a MBP battery at work exploded in the now notorious fashion. Jigsaw replaced it painlessly in a couple of days.
If I could run OS X on any other hardware, I'd be there in a flash.
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