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new Macbook Pro aluminum body uneven
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Senior User
Join Date: Oct 2001
Status:
Offline
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I got a new CTO (custom) MacBook Pro. The 4 feet on the bottom don't evenly touch the ground. It's pretty slight, but enough to make the MacBook wiggle on flat even surfaces.
Any way I can get this replaced? Does anyone else have this issue?
I know it's nitpicking, but spending $2500 on a machine, I don't feel like accepting a little wiggle when I type.
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Clinically Insane
Join Date: Oct 2000
Location: Los Angeles
Status:
Offline
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Complain until you're satisfied.
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"The natural progress of things is for liberty to yield and government to gain ground." TJ
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Fresh-Faced Recruit
Join Date: Sep 2004
Location: Colorado
Status:
Offline
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Take it back to the Apple Store. They'll want to send it in, so be prepared to be without it for a couple days...  But a couple days in the grand scheme of things isn't too bad.
Steve
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Steve
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Addicted to MacNN
Join Date: Oct 2001
Location: Automatic
Status:
Offline
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Originally Posted by reemas 
Does anyone else have this issue?
Take a look over here which is also a CTO model, since there is a 2.8 GHz CPU listed there.
I know it's nitpicking, but spending $2500 on a machine, I don't feel like accepting a little wiggle when I type.
I don't think that's nitpicking. Given the awesomeness of the unibody construction I would expect a flawless computer, so being kind ask for a replacement.
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Senior User
Join Date: Oct 2001
Status:
Offline
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i just called applecare and they want me to send it in for "repairs."
the thought of purchasing a new machine and sending it in for repairs it troubling. i'd much rather they replace the unit. should i call back or am i stuck?
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Forum Regular
Join Date: Jan 2006
Location: Not far from a shop that sells Logic Pro
Status:
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Originally Posted by reemas
i just called applecare and they want me to send it in for "repairs."
the thought of purchasing a new machine and sending it in for repairs it troubling. i'd much rather they replace the unit. should i call back or am i stuck?
If you are within 14 days of receipt... then send it back. :-)
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2.8 Ghz Unibody MacBook Pro 15" - 4GB Ram - Logic Pro 8.0
2.33 Ghz C2D MacBook Pro 15" - 3GB Ram - Logic Pro 7.2
1.5 Ghz G4 PowerBook 12" - 1.25GB Ram
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Fresh-Faced Recruit
Join Date: Nov 2008
Status:
Offline
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Hi,
I ordered a new unibody CTO macbook. It came with a dent on the top case (microscopic), a misaligned keyboard (just enough to drive my OCD-self crazy), and a faulty track pad (not just click-faulty, but track-faulty too). I called Apple, and they insisted on a repair. The rep stated that they only exchange items when they are DOA. Nothing I said seemed to make a difference, even after an hour long discussion with the rep,. I called the next day, and spoke to a different representative. He immediately arranged for a replacement, and told me that I had the option of returning the faulty laptop AT MY CONVENIENCE! Meaning that I could wait for the new one to arrive, before sending back the old one. The point is this: Be firm, but kind, but persistent. If that doesn't work...TRY AGAIN THE NEXT DAY!
: )
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Fresh-Faced Recruit
Join Date: Mar 2004
Location: wilhelmshaven
Status:
Offline
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Exactly. Of course it is better when you get the replacement offer the first time...
Like happened to me.
I think Apple should streamline its operating procedures on that. 
However. I am now a happy camper. Getting a new MBP.
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--
G5 Dual 1.5GB 23", MP 8x2.8 8GB RAM, 30", MBP (ALU08), MB (ALU08)
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