[MikeD]

I just had a 500gb fail on me just a couple of months before the 3 year warranty was up. Has anyone had any issues with their warranty rma service? I chose to do the advance RMA where they send me the replacement first and then I ship them the defective drive - downside is they hold me credit card info. I wanted to do this so I can reship their bad drive in the same box and packing so it would get to them in satisfactory condition.

[reader50]

I once RMA'd a 10GB drive to them. I used the online service, but didn't bother with advance replacement. They sent the replacement drive back without incident.

It was a 10GB 5400 drive. It failed with over a year to go on the warranty, so I waited until there were only 2 months left, in the hopes they wouldn't have another in stock and would replace with a more modern drive. It worked halfway - they sent a new 10 GB 7200. Haven't figured out what to do with it yet.

[seanc]

10GB? How long ago was that?

[reader50]

It was the original HD in my Sawtooth circa 2000. The warranty would have run out around the beginning of 2005 - so, some 4 years ago. It was slow and noisy even by 2005 standards, hence why it's sat on a shelf since. It would be an ok choice for a crunch box or boot drive on a home server.

[MikeD]

Well, I hope all goes well. I was about to do the standard rma but it required all these strict packing requirements. So I figure it would be better to have me ship their drive back with their packaging.