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Apple's customer service reigns supreme (re: Core Duo video issues)
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Grizzled Veteran
Join Date: Oct 1999
Location: Jamaica Plain, MA
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After being publicly annoyed that my Core Duo arrived with a significant flaw, and that Apple took it back only to quote me a March 6th shipdate on its replacement, I have to make an even bigger point of how they corrected the matter.
Apple sent me the shipping confirmation indicating that it left Shanghai on the evening of February 9th (Feb 10th in China). Nearly a month ahead of time and less than a week after I sent my old one back to them.
[removed oversize image --tooki]
Thank you, guys.
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Last edited by DoctorGonzo; Feb 10, 2006 at 09:37 PM.
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Baninated
Join Date: Sep 2002
Location: http://www.rotharmy.com
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let's hope they've sorted this ati bug out !!
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Forum Regular
Join Date: Feb 2005
Location: Spokane, WA
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After a long wait, my iMac CD 20" 256MB video has also shipped. I'd thought they might've been sitting on it until things got sorted out-- let's hope this bug is behind us all.
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Dedicated MacNNer
Join Date: Sep 2005
Location: Columbus, WI
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Mine shipped yesterday. Due at my doorstep on tuesday (14 Feb).
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Fresh-Faced Recruit
Join Date: Feb 2006
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I hope there are more stories like yours. If I were Apple I would save up so much money before this move to intel and get ready to really suck up to customers who have the smallest issues to make sure it goes real smooth. I am in two minds about doing so many transitions with the mac on one hand it gets rid of legacy designs in the hardware and on the other hand it makes it difficult to always move smoothly from one mac to another. I'm glad your replacement is coming soon.
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Baninated
Join Date: Sep 2002
Location: http://www.rotharmy.com
Status:
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mine shipped today , too !
maybe this is a new revised batch ?? ( one can always hope )
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Forum Regular
Join Date: Jun 2001
Location: Middle Earth
Status:
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Mine has shipped also. Delivery due on Monday. 20"iMac with 256 video ram that seems to have caused quite the problem. Looks like a big new shipment has gone out and we can all start reporting our experiences. Fingers crossed. Have to say that I'm a bit apprehensive.
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Mac Elite
Join Date: May 2005
Location: West LA
Status:
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would they make a new/improved batch of them already? If so, thats cool as hell
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Mac Elite
Join Date: Jun 2005
Location: UK
Status:
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All they have to do is to re-format the drives with a different OS build - not really a new/improved batch
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iMac Core Duo 1.83 Ghz | 1.25GB RAM | 160HD, MacBook Core Duo 1.83 Ghz | 13.3" | 60HD | 1.0GB RAM
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Forum Regular
Join Date: Dec 2005
Status:
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Posting Junkie
Join Date: Oct 2005
Location: Houston, TX
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Originally Posted by hickey
would they make a new/improved batch of them already? If so, thats cool as hell
No need to make any hardware changes, it's only a software problem in the latest OS X build (8G1171 IIRC; 8G1165 is fine).
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Grizzled Veteran
Join Date: Oct 1999
Location: Jamaica Plain, MA
Status:
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Originally Posted by jwoods
What was the image of?
An Apple Store order status.
It's supposed to be here on the 15th, but it has already left Anchorage, so who knows?
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Senior User
Join Date: Oct 2005
Location: Los Angeles
Status:
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I still think that they should stop outsourcing to India for customer service . . . . the CSRs that i've dealt with are really difficult to understand.
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Forum Regular
Join Date: Dec 2005
Status:
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I just got my shipped notice. It originally wasn't supposed to ship until the 15th!
So far, so good.
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Dedicated MacNNer
Join Date: Sep 2005
Location: Columbus, WI
Status:
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Originally Posted by jwoods
I just got my shipped notice. It originally wasn't supposed to ship until the 15th!
So far, so good.
Congrats! Mine is due on Valentine's Day. I'm having outpatient surgery on the 13th, so it will be nice to have something fun to do while I'm recovering next week.
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Dedicated MacNNer
Join Date: Sep 2005
Location: Columbus, WI
Status:
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FYI. My 20" iMac (256MB vram, 256GB hd) arrived with build 8G1172. However, upon reinstallation from the enclosed media, my build is now 8G1171.
I am running with dual monitors...so I have not witnessed any of the video issues. (still getting things installed/configured though)
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Grizzled Veteran
Join Date: Oct 1999
Location: Jamaica Plain, MA
Status:
Offline
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My new machine arrived today. I'm very pleased with it.
Of course, Apple managed to figure out it was a software glitch in the time it took to swap them out.
Eh, it happens.
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Forum Regular
Join Date: Dec 2005
Status:
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I recieved mine today too (20" 256MB Vram, 1GB ram). After figuring out where to check the about this machine I am running build 8G1454 (I was prompted to install 10.4.5, and did so before checking what it was originally installed with).
No problems with frontrow, it shows 256MB vram. Not sure what other problems people have posted, but haven't seen any that I can recall.
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Last edited by jwoods; Feb 15, 2006 at 01:33 AM.
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Dedicated MacNNer
Join Date: Sep 2005
Location: Columbus, WI
Status:
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Yeah, after updating mine is running build 8G1454 as well. Just thought it was interesting that the media they send was a different build than what was installed.
I am LOVING this iMac so far. WoW looks absolutely INCREDIBLE!
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Grizzled Veteran
Join Date: May 2002
Location: Michigan, USA
Status:
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I'm very happy with my core duo as well. WoW plays much smoother now. BTW, you WoW users should know there is a hidden option (still experiemental) to boost performance in crowded areas. In your config.wtf, put the following line in:
SET M2Faster "1"
You should see a noticable improvement.
http://forums.worldofwarcraft.com/th...mp=1#post17425
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