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AppleCare Technician Training
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Mac Elite
Join Date: Nov 2003
Location: Rockville, MD
Status:
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Has anyone else bought the very slender ACTT training kit for around $300 and found it lacking? - None of the listed URLs work anymore;
- There's no repair CD for Power Mac G4 towers;
- Surprise! You have to renew your certification each year. I hope that means only another test fee, not $300 again;
- Apple's website devoted to the topic is highly confusing;
- I see no place to enter my enrollment number included in the kit.
So far, I'm distinctly unimpressed.
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Posting Junkie
Join Date: Nov 2001
Location: Retired.
Status:
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Originally posted by selowitch:
[*]Surprise! You have to renew your certification each year. I hope that means only another test fee, not $300 again;
It's just another test fee is all.
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Mac Elite
Join Date: Nov 2003
Location: Rockville, MD
Status:
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Originally posted by gorickey:
It's just another test fee is all.
Thank God. I'm still annoyed that no mention of the additional test fees is made in any of the promotional literature -- that unpleasant shock awaits you after you open the package. Grrrrr.
I'm still rather disappointed in the package so far.
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Posting Junkie
Join Date: Nov 2001
Location: Retired.
Status:
Offline
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Originally posted by selowitch:
I'm still rather disappointed in the package so far.
Have you called Apple out on this and what you received? If so, what did they say? If not, give it a try...
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Mac Elite
Join Date: Nov 2003
Location: Rockville, MD
Status:
Offline
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Originally posted by gorickey:
Have you called Apple out on this and what you received? If so, what did they say? If not, give it a try...
Yep, time to call Cupertino, for sure.
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Addicted to MacNN
Join Date: Mar 1999
Location: Bellevue, WA
Status:
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I actually did purchase that box last year. It expired back in May/2004 and I didn't (plan) to renew it since...
1) It's tough to keep track for all the online reading material
2) I realized that I don't have the time for this (yet)
However, I liked the password protected "Service Source" tho. I have the non MacOS 9 boot PowerMac G4.. so the CD-ROM is useless as well and they don't let you download a copy on that website.
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Clinically Insane
Join Date: Dec 1999
Status:
Offline
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Originally posted by selowitch:
Thank God. I'm still annoyed that no mention of the additional test fees is made in any of the promotional literature -- that unpleasant shock awaits you after you open the package. Grrrrr.
I'm still rather disappointed in the package so far.
No offense, but that's just dumb. Nearly every cert is temperary and requires you to renew it on a regular basis. Otherwise you could be Apple Certified in 1985, move away and be a hermit for 20 years, then come back and start fixing G5s. Doesn't work that way.
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"…I contend that we are both atheists. I just believe in one fewer god than
you do. When you understand why you dismiss all the other possible gods,
you will understand why I dismiss yours." - Stephen F. Roberts
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Mac Enthusiast
Join Date: Aug 2000
Status:
Offline
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Originally posted by olePigeon:
No offense, but that's just dumb. Nearly every cert is temperary and requires you to renew it on a regular basis. Otherwise you could be Apple Certified in 1985, move away and be a hermit for 20 years, then come back and start fixing G5s. Doesn't work that way.
Most Cisco and Microsoft certficiation's you have to renew.
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Clinically Insane
Join Date: Dec 1999
Status:
Offline
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Originally posted by fibroptikl:
Most Cisco and Microsoft certficiation's you have to renew.
FileMaker certs are good by version. So whenever FileMaker updates their software, you have to go to a training seminar and catch up on the new features. Then you get your new cert. Good and bad, depending on how often they update.
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"…I contend that we are both atheists. I just believe in one fewer god than
you do. When you understand why you dismiss all the other possible gods,
you will understand why I dismiss yours." - Stephen F. Roberts
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Mac Elite
Join Date: Jan 2002
Location: Durham, NC
Status:
Offline
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So, um, what was actually included in the kit? Does it include any info that's not publicly available on the web and in books? Is it ordered in such a way as to make the material easier to learn? Does it include any sort of self-tests so you can evaluate how you're doing before you go take the Cert tests?
It seems there's the possibility that even if this info is available elsewhere, it might be worth the $300 to free up the time one would spend trying to find it and deciding what to learn..
A local Apple retailer said he'd consider giving me a tech support or repair job if I got Apple certified, and I'm trying to decide if I should just walk in off the street to take the test (the retailer says I'd fail) or buy the courseware..
So yeah, what do you get for the $300, and does anyone else out there have an opinion as to its usefulness?
thanks,
Y. (he who loves to dig up months-old threads)
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Fresh-Faced Recruit
Join Date: Aug 2006
Status:
Offline
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Originally Posted by slugslugslug
So, um, what was actually included in the kit? Does it include any info that's not publicly available on the web and in books? Is it ordered in such a way as to make the material easier to learn? Does it include any sort of self-tests so you can evaluate how you're doing before you go take the Cert tests?
It seems there's the possibility that even if this info is available elsewhere, it might be worth the $300 to free up the time one would spend trying to find it and deciding what to learn..
A local Apple retailer said he'd consider giving me a tech support or repair job if I got Apple certified, and I'm trying to decide if I should just walk in off the street to take the test (the retailer says I'd fail) or buy the courseware..
So yeah, what do you get for the $300, and does anyone else out there have an opinion as to its usefulness?
thanks,
Y. (he who loves to dig up months-old threads)
I'm in the same boat as you.... Have you found out what you get for $300????? If so let me know.
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Marques Bridgeman
"Say hello to my little friend"
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Addicted to MacNN
Join Date: Mar 1999
Location: Bellevue, WA
Status:
Offline
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There is a code inside the box, just like .Mac... once you entered the code on the apple site, you have a handful of learning material and service manuals available to you. The learning material was all web-based, not sure Apple changed it or not.
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Professional Poster
Join Date: Jun 2001
Location: Northwest Ohio
Status:
Offline
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Originally Posted by Marquee01
I'm in the same boat as you.... Have you found out what you get for $300????? If so let me know.
Um... We have a rule here that you don't dig up threads older than six months.
Totally NOT cool.
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