[0157988944]

Whenever I'm in iPhoto, and use the help function, it will open a window with the title "Untitled," which will then disappear.
The Standalone help viewer application runs fine, until I search for "film," "roll," or both. Same with Safari help, and all other application help.

This is extremely bizarre. Help has only crash when i search for some kind of combination of "film" and "roll," and it does it in every application. Is there any plist I can trash? Anything at all?

But since Help can't help me, how do you rename a film roll in iPhoto?

Also, for reference, I only noticed this start happening after I pressed the help button on the dialog to buy a photo book from Apple through iPhoto. This whole problem seems very targeted and specific, which is weird.

[0157988944]

Here are the console logs:
12/9/07 12:21:50 AM helpdatad[9021] port 'com.apple.helpdata' created
12/9/07 12:22:04 AM [0x0-0x2cc2cc].com.apple.helpviewer[9023] terminate called after throwing an instance of 'IAException'
12/9/07 12:22:06 AM com.apple.launchd[92] ([0x0-0x2cc2cc].com.apple.helpviewer[9023]) Exited abnormally: Abort trap

The last two lines appear every time it crashes, the first line might just have something to do with it.

[Big Mac]

Does it only happen in the Help viewer? I'd do an archive and install.

[0157988944]

Yeah it does. Is an archive and install the only solution/

[0157988944]

Archive and Install didn't work.

[Veltliner]

Just to make sure, have you installed the latest upgrade patches?

Archive and install did not work?

This is really weird, as it hardly can be a hardware problem.

Did you also try to uninstall iPhoto, and then reinstall it, and do all the upgrades?

I don't use iPhoto, but why do you need the help feature to change the name of an image folder (that's what a "film roll" is, I suppose)?

[0157988944]

I'm not going to reinstall iPhoto right now, but if it becomes a big issue I will have to try, I guess..

[macassist]

I'm getting the same sorts of error messages when trying to open Mac Help in the Finder with 10.5.2 + all ancillary updates, so it's not specifically an iPhoto error.

Sean

[lensflare]

same console error too

[JKT]

Try deleting the com.apple.helpviewer folder from the ~/Library/Cache folder

[lensflare]

deleting cache folder didn't work

[glauconite]

I am getting he same crashes as well (on IMac dual with OSX 10.5.2); both finder help and iPhoto help boxes appear and then vanish. It seemed to start when I installed the latest Safarai 3.1 (and associated) updates a couple of days ago. Can't find it on apple support page (of course).

[glauconite]

I found the problem and fixed with the help of doing both of the following as reported at this Macworld Site: Macworld | Mac 911 | Help for Help Viewer

1. Corrupted Preferences
Follow this path ~/Library/Preferences (where ~ is your user folder) and toss out the com.apple.help.plist, com.apple.helpui.plist, and com.apple.helpviewer.plist files. If preference corruption was the problem, Help Viewer should work when you relaunch it.

2. Corrupted cache.

Okay, so trashing the prefs files didn't help. Try trashing the help viewer's cache folder (called com.apple.helpui), which can be found at ~/Library/Caches.

[lensflare]

Glauconite,
Thanks. Doing #1 fixed for me.