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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > Mac Desktops > Stupid broken mac!

Stupid broken mac!
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Hi I'm Ben
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Feb 4, 2002, 02:29 AM
 
So my cube broke, i dunno why.. i don't even know how yet.. but I do know that i took into the apple store for repair and they are sending it out to apple to be fixed, or so they say, anyone ever had this done before? How long did it take?
     
Danny Ricci
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Feb 4, 2002, 07:45 AM
 
What's "broke" about it?
     
MusicMac
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Feb 4, 2002, 08:01 AM
 
Apple facilitations are usually very fast--Sometimes as little as 3 days.
G4/400 - 20/10GB HD -256MB RAM -OS X 10.1.2
     
Cipher13
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Feb 4, 2002, 10:33 AM
 
In my experience, and from what I've gathered on the forums, its more like weeks...
     
OldManMac
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Feb 4, 2002, 11:50 AM
 
We send out 3-5 Macs/week, and they usually come back in 5 to 7 business days, unless there is a backordered parts situation.
Why is there always money for war, but none for education?
     
Mac Zealot
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Feb 4, 2002, 03:42 PM
 
My cinema display took 2 weeks to do, I live about 50 miles from apple's HQ.

Now it took 2 weeks, and all they did was take it out of the box, include a slip saying no defect found, dump it in the box (break the leg on it), and send it back.

The replacement only took 3 weeks. But big difference. lol

Just as long as it isn't going to:

Teleplan International
Luisville Kentucky.

That place is nasty.. beware!
In a realm beyond site, the sky shines gold, not blue, there the Triforce's might makes mortal dreams come true.
     
BrunoBruin
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Feb 4, 2002, 09:27 PM
 
In my experience, and from what I've gathered on the forums, its more like weeks...
My Cube went in for a video problem. I shipped it on a Thursday, Apple repaired it (new Radeon and main logic board) and shipped it on Friday and I had it back Monday.
"I'm an award-winning creative, the rules of society no longer apply to me."
     
hayesk
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Feb 4, 2002, 09:32 PM
 
Originally posted by Mac Zealot:
<STRONG>My cinema display took 2 weeks to do, I live about 50 miles from apple's HQ.

Now it took 2 weeks, and all they did was take it out of the box, include a slip saying no defect found, dump it in the box (break the leg on it), and send it back.

The replacement only took 3 weeks. But big difference. lol

Just as long as it isn't going to:

Teleplan International
Luisville Kentucky.

That place is nasty.. beware!</STRONG>
Joe? Is that you?
     
Cipher13
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Feb 5, 2002, 12:55 PM
 
Originally posted by hayesk:
<STRONG>

Joe? Is that you? </STRONG>
Unfortunately, yes... yes it is.

Originally posted by BrunoBruin:
<STRONG>

My Cube went in for a video problem. I shipped it on a Thursday, Apple repaired it (new Radeon and main logic board) and shipped it on Friday and I had it back Monday.</STRONG>
Your case was handled exceptionally, then
     
Love Calm Quiet
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Feb 5, 2002, 02:24 PM
 
For my Wallstreet "screen issue" repair under warrantee...
Apple sent me a prepaid box that reached me the next day.
I UPSed it out that day.
It was back three days later.
VERY happy camper!
TOMBSTONE: "He's trashed his last preferences"
     
Hi I'm Ben  (op)
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Feb 5, 2002, 02:36 PM
 
Cube fixed! brought it in friday, got it back this afternoon (tuesday)
     
SpeadFreek
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Feb 5, 2002, 08:49 PM
 
YESSS !!! That's the Apple we like to hear about. That's the way they need to be responding to customers to keep em loyal. I've had some very positive experience like 'Love' described.

Ya gotta follow through and support the customers that have supported you.
PowerMac Dual G5
2.6GHz 1.5Gig 145GigDeskStar
OS: RichFantazieLife
     
BrunoBruin
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Feb 5, 2002, 09:48 PM
 
Your case was handled exceptionally, then
Apple has never let me down.
"I'm an award-winning creative, the rules of society no longer apply to me."
     
FormerLurker
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Feb 6, 2002, 12:15 PM
 
Originally posted by Cipher13:
<STRONG>Originally posted by BrunoBruin:

My Cube went in for a video problem. I shipped it on a Thursday, Apple repaired it (new Radeon and main logic board) and shipped it on Friday and I had it back Monday.</STRONG>

Your case was handled exceptionally, then
I got one even more exceptional about a year and a half ago. Original iBook, dead sound, flakey hard drive, warranty repair.

Box arrived via Airborne from Apple on Monday morning. I shipped it back the same day via dropoff box (rather than waiting for a pickup at my house the next day). It arrived at Apple Austin on Tuesday and they repaired it and sent it back the same day they got it and Airborne had it back at my door on Wednesday morning.
     
   
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