[Ron K]

I am having a really difficult time reaching tech support for my new MBA 13". I am in the Philippines, and the phone support here sucks, so I want to try the online support. I have already signed up for this support, but I cannot access it because of some glitch in their identification system. I typed in my apple id, which is my email address, and my password. However, it does not recognize me and wants me to create a new Apple ID. When I try to do that, using the same information as before, it then tells me that there is already an ID created using that email address. and so I am effectively blocked

I just need to communicate with a live person to resolve numerous issues that take too long to explain here. Can anyone help me? Thank you.

[reader50]

Sounds like your password isn't correct. Perhaps something as simple as having the caps lock on. Have them reset your password via your email address?

[Ron K]

the problem is I cannot contact them to reset my password because phone support here in the Philippines just doesn't answer. It is busy all of the time. I do not have the caps locked either. The issue goes farther than that because when I reply to "forgot password" they send me through the same loop as I described above; a virtual Catch-22. I need some way to actually communicate with a real person to resolve this non-access. Any other ideas?