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iTunes not opening in XP
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Senior User
Join Date: Apr 2003
Status:
Offline
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A friend of mine who has a Dell with Windows XP is having the following problem...
When he tried to open iTunes, an error message popped up that said something like, "We're sorry but iTunes has encountered a problem and must close. Sorry for the inconvience." When this first occurred, his iPod was plugged in, so everything on his iPod was wiped out, as well. Since then, he can't get iTunes to open. He tried to re-download iTunes several times...no changes.
According to him, everything else on the computer is running perfectly. Any ideas on why this is happening or how to fix it? Thanks.
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Fresh-Faced Recruit
Join Date: Feb 2005
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Offline
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Originally posted by jszrules:
A friend of mine who has a Dell with Windows XP is having the following problem...
When he tried to open iTunes, an error message popped up that said something like, "We're sorry but iTunes has encountered a problem and must close. Sorry for the inconvience." When this first occurred, his iPod was plugged in, so everything on his iPod was wiped out, as well. Since then, he can't get iTunes to open. He tried to re-download iTunes several times...no changes.
According to him, everything else on the computer is running perfectly. Any ideas on why this is happening or how to fix it? Thanks.
That's what he gets for using WinXP.
Seriously though, no clue why that would happen.
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Posting Junkie
Join Date: Mar 2004
Location: MacNN database error. Please refresh your browser.
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Another reason why Windows sucks. It sounds like he might be trashing iTunes but not all of the files associated with it. Might do a search for iTunes and see what is hiding, then try again.
Or trash the peecee and get a good computer.
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Registered User
Join Date: Mar 2000
Location: Garden of Paradise Motel, Suite 3D
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Yes, OK, we get it. Windows sucks. Unfortunately, some of us have to use Windows to get work done.
Use Add/Remove to remove iTunes, and the iPod software. Restart. Download the latest iPod updater, but go into the Program Files/iPod directory and delete everything there (the .bin directory). Run the iPod updater, restart, and only then download iTunes V 4.7.1 and install it.
Sounds like a hassle, but it works. It won't recover the formatted iPod, but it may allow access to the old library which can then be downloaded to the iPod.
If you have trouble downloading from Apple's site (which has been down for a few days) go to Versiontracker and it gives a link to Apple's FTP server, which seems to work.
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Mac Enthusiast
Join Date: Mar 2004
Location: Seattle
Status:
Offline
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did your friend there have any plugins are add-ons installed for itunes? i knew someone that who uninstalled and reinstalled itunes because he was cleaning out his pc. itunes wouldn't even open for him. i guess there was some sort of lyrics plugin that he had installed that was messing things up. he went through and cleaned out the registry of anything itunes related after uninstalling. he used some progam called 'Itty Bitty Process Manager' on restart without anything else running. might not be much help but worth a try.
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