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ITMS and deauthorizing computers
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Senior User
Join Date: Nov 2001
Location: Dallas, Texas
Status:
Offline
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Well, apparently I screwed the pooch by forgetting to de-authorize former machines in the ITMS. I am now out of slots. I have sent emails to Apple support to de-authorize all machines with no response. Any to de-authorize machines that I no longer have access to remotely?
K
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Read my MacWebb column and other great Mac articles at Lowendmac.com
Owner of a MacBook Pro and various other Macs.
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Addicted to MacNN
Join Date: Aug 2004
Location: FFM
Status:
Offline
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You can not de-authorize machines you no longer have access to.
Apple may do it as amiability but if they don't do it you are out of luck.
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Addicted to MacNN
Join Date: Mar 2002
Location: Winnipeg
Status:
Offline
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Can you not get those machines back?
Though I suppose you have the option of making a new account and trying to use JHymn or something...
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Mac Elite
Join Date: Aug 2000
Status:
Offline
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I think that blows. I screwed up one of my authorizations, and I've been emailing Apple a number of times--no response. It's exactly what people complain about when they complain about DRM not being transparent.
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Senior User
Join Date: Nov 2001
Location: Dallas, Texas
Status:
Offline
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That is crummy. I sold most of these computers on ebay long ago and it never crossed my mind that this would be an issue. I think I have one spot left for my Laptop that is en route. I don't understand why they are giving me such a hard time, its not like I can get away with more machine registered. My account name has five slots, if they delete them all and let me restart, it will not give me more slots, the music will still only play on the machines I authorize. I consider myself a fairly " in the know" user, and this is something that never occurred to me, I can only imagine those that have this happen and have no clue its coming.
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Read my MacWebb column and other great Mac articles at Lowendmac.com
Owner of a MacBook Pro and various other Macs.
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Dedicated MacNNer
Join Date: Dec 2001
Location: Colorado Springs, CO
Status:
Offline
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How long have you waited for a response from Apple? I remember having to do this once a couple of years ago and it took a day or two to get a response. I think it's something they have to do manually, rather than an automated feature.
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Plato--what's a "Chickie Run"?
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Posting Junkie
Join Date: Mar 2004
Location: MacNN database error. Please refresh your browser.
Status:
Offline
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They have to do it manually. Usually it takes a few days. But ifyou sent more than 1 email, wires may have been crossed.
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This is a computer-generated message and needs no signature.
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Mac Elite
Join Date: Oct 2001
Location: Europe
Status:
Offline
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I had the same problem. When you sell your computer you have to think of so much that it is easy to forget about iTunes deauthorization. I also suggested in the message to apple to let people manually organize the computers that may have acces to protected music so these problems disappear.
Apple finally deauthorized all my computers:
Thank you for contacting the iTunes Music Store.
We have manually deauthorised your registered computers from the iTunes Music Store. You can now reauthorise the computers that you intend to use.
To protect our customers' privacy, we generally do not perform this service. However, in your case we have made an exception. If you plan to sell or stop using a computer, be sure to deauthorise it before you no longer have access to it.
The catalog of songs grows every week. Visit often to preview the latest.
Sincerely,
The iTunes Music Store Team
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