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ebsidohw · Mar 19, 2004, 08:17 PM

So, starting a couple days ago my ibook started acting up.

if I tilt the monitor at allwhile its in use, the screen goes crazy, and the ibook locks up. when this happens, I can hear the CPU fan spinning up.

plesae say this isn't b/c of the logic board issue.

Detrius · Mar 19, 2004, 11:42 PM

Originally posted by ebsidohw:
So, starting a couple days ago my ibook started acting up.

if I tilt the monitor at allwhile its in use, the screen goes crazy, and the ibook locks up. when this happens, I can hear the CPU fan spinning up.

plesae say this isn't b/c of the logic board issue.

I bet it also locks up your machine if you apply a little bit of torque to the front of the machine.

Sounds like the video processor popping off of the logic board... yes, this would be the logic board issue that Apple is covering.

ebsidohw · Mar 20, 2004, 02:32 PM

i was hoping that wasn't it. Oh well...sucky part is I saved for 3 months for this thing, its only 6 months old too.

Oh well, worse things can happen in life, Guess its time to save for a powerbook 12"

wataru · Mar 20, 2004, 03:20 PM

Originally posted by ebsidohw:
i was hoping that wasn't it. Oh well...sucky part is I saved for 3 months for this thing, its only 6 months old too.

Oh well, worse things can happen in life, Guess its time to save for a powerbook 12"

Why not fix it? Is it out of warranty?

druber · Mar 20, 2004, 07:08 PM

If you're anywhere near an Apple Store, haul the little sucker in there. The Mac Genius will give it a look, free, and ship it off and away. I got mine back in just over a week, no problems since. Not that there's any guarantee.

ebsidohw · Mar 21, 2004, 07:05 AM

Originally posted by druber:
If you're anywhere near an Apple Store, haul the little sucker in there. The Mac Genius will give it a look, free, and ship it off and away. I got mine back in just over a week, no problems since. Not that there's any guarantee.

Are there any apple stores in Texas? I got the iBook used, previous owner had it for between 6-9 months before I bought it, and I've had it just shy of 6 months now.

I checked apple's website, and my iBook doesn't fall in the block of serials. Will it still be covered by apple? If its gong to cost me more than $200, I'd rather cut my losses and get a new 12" powerbook, and eBay this sucker to someone else for a few hundred.

ghporter · Mar 21, 2004, 01:07 PM

I think there's an Apple Store in Dallas, but that's a pretty long drive from Austin...

I'd call Apple and describe what's happening with your 6 month old computer. Emphasize its tender age, and that it has caused you much distress. It may be that your problem is not what they are covering with the "logic board replacement" program, but it's still a pretty new computer, and it shouldn't crap out on you.

One more thing-the logic board issue applies to G3s. Is your computer a "new" G3, or a brand new G4? Different issues altogether.

ebsidohw · Mar 22, 2004, 03:18 AM

Originally posted by GHPorter:
I think there's an Apple Store in Dallas, but that's a pretty long drive from Austin...

One more thing-the logic board issue applies to G3s. Is your computer a "new" G3, or a brand new G4? Different issues altogether.

Im' actually going to be in Dallas later this week... I dont mind making the drive and spending the $50 on gas considering what I spent on the laptop.

Its a G3 600

ebsidohw · Mar 24, 2004, 02:38 AM

** moment of silence for the ibook as it is about to get a swift kick in the G3 **

it now officially will not boot up, no apple emblem and boot up process, nothing. Hopefully the Dallas apple store bears good news for me.

g3_brandon · Mar 24, 2004, 07:01 PM

Originally posted by ebsidohw:
** moment of silence for the ibook as it is about to get a swift kick in the G3 **

it now officially will not boot up, no apple emblem and boot up process, nothing. Hopefully the Dallas apple store bears good news for me.

Just for the record, you don't need to take computers with problems to an "official" Apple retail store...and Apple Authorized Service provider will do. There's a list of these on Apple's website, I'm sure there is one nearby you. They can either do repairs in house or ship it to Apple to be taken care of for you. Here's where you can search for service places nearby:
http://wheretobuy.apple.com/locator/service.html

FYI, an Apple Specialist can do all repairs in-house (including laptop repairs) where an Authorized Service Provider has to send some more complex repairs into Apple for service.

Taking your iBook to one of these places may be easier so it is kept near you. Also, a 600MHz iBook is going to be out of warranty unless the original owner purchased AppleCare for it. A logic board replacement is going to run several hundred dollars ($300+ I think)

Edit: Wrong link.

ronjamin · Mar 24, 2004, 11:15 PM

The problem can be reproduced by pressing, banging lightly on the lower left hand side of the keyboard just left of the track pad. If so, its a bad logic board. It may be covered by Apples iBook Repair program.

See this

http://www.apple.com/support/ibook/faq/

Regards
Ron

Detrius · 11:26 PM

Originally posted by g3_brandon:
FYI, an Apple Specialist can do all repairs in-house (including laptop repairs) where an Authorized Service Provider has to send some more complex repairs into Apple for service.

This is not true. Apple Authorized Service Providers most have at least one Apple Certified Desktop Technician on staff. They do not need to have an Apple Certified Laptop Technician on staff. However, any tech worth anything should have both (after all, it is just a test). Being capable of doing a laptop repair does not mean that a company will actually do the repair. Even though I can fix the busted trackpad on a TiBook, I'm going to send it to Apple if I can. It's not worth the hassle for the amount of money that they pay us.

An Apple Authorized Service Provider does not necessarily have to be willing to go onsite to fix your machine. An Apple Authorized Service Provider Plus is willing to go onsite to fix your machine. As a Tech, I would much rather you bring the machine in. If you bring the machine in to the shop, I don't have to sit there twiddling my thumbs waiting for a hardware diagnostic to finish running. Onsite warranty calls are a horribly inefficient source of income for us in all cases as they generally involve two trips.

An Apple Specialist must be an Apple Authorized Service Provider Plus. In addition, they also have other requirements which you can find elsewhere online.

(now if you mean that fixing an iPod or an iSight is a "more complex repair," then yes you are correct as we can't get parts for these.)

ebsidohw · Mar 25, 2004, 02:56 AM

I checked apple's site regarding the logic board replacement program, my serial doesn't fall in the series they are covering.

I found an apple service provider who is actualy on my way home from work, I think I'll swing by after work today. Hopefully they can fix it, or at the minimum help me get my home directory off of it onto CD.

I'm still going to visit the Dallas apple store just out of the principle of the thing... I have yet to visit one, and I figure this is a worthy excuse to. I'm hoping this can be fixed, but if not, 12" powerbook G4 here I come.

On a side note, if it turns out it'll cost more than $300 to fix this issue, I'm just going to sell the ibook for parts (found someone who is actually looking for parts). What do you think is a good rate? Aside from the logic board, everything else works like a charm.

Ken Masters · Mar 25, 2004, 04:03 AM

And this is unique because?........................

ebsidohw · Mar 25, 2004, 07:48 AM

Originally posted by Ken Masters:
And this is unique because?........................

huh?

dowNNshift · Mar 25, 2004, 11:47 AM

There are two Apple stores in the Dallas Metro... the Knox store is much smaller than the 'original' Willowbend store. If you're looking for the best quality technicians, your best bet is Knox. All the good technicians migrated down to Knox last year when it opened.

If they give you any grief about its out of warranty or try to stone wall you... just ask for Ginger, she's the manager of both the Apple stores in the Dallas metro. But, I doubt you'll have to pull that card since most all the quality Geniuses are down at Knox now.

Good luck!

ebsidohw · Mar 25, 2004, 09:29 PM

I'm not sure how sad this is, but I"m more excited about visiting an actual Apple Store than I was about going to Disney World back in the day.....

ebsidohw · Mar 28, 2004, 01:51 AM

Before going to the apple store, I called customer care (in case apple store referred me to them), and they were bumbling idiots. Some jerkoff told me it would cost me $500 to repair my laptop, then tried to shove another one down my throat. Note, he wasn't pitching a sale, I could literally feel the laptop going down my throat.

Then I went to the Apple store, and yes, its better than Disney World. My laptop is currently on my way to Apple land, and should be back in a week, and for just a little over 300 bucks.

Mac Zealot · Mar 28, 2004, 08:14 AM

Ironically, if you want to settle your fights with those morons, well a good deal of them happen to live in Austin Texas

Apple's major repair facility happens to be in Dallas though.

Good luck with that fixing

ebsidohw · Mar 29, 2004, 04:47 AM

Originally posted by Mac Zealot:
well a good deal of them happen to live in Austin Texas

Haha, sad but true. I used to employ many of them. Key words.. USED to. They were good for discounts on apple products though.

wataru · Mar 29, 2004, 11:55 AM

Originally posted by ebsidohw:
I could literally feel the laptop going down my throat.

If that were true, you'd probably be dead now.

</petpeeve>

dowNNshift · Mar 29, 2004, 02:13 PM

I'm glad to hear you enjoyed it. The Mac Genius' are really on top of their game! The stores have an entirely different culture than what Apple corporate seems too.

If you only saw Knox, you should just see Willowbend... it's one of the originals -- granted, not as large as some of the flagships (i.e. SoHo) but the theater and larger size gives a 'Disney World' exprience vs. Knox being a 'Disney Land'.

Hope all ends well --