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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > iPhone, iPad & iPod > iCloud never seems to send password reset email ...

iCloud never seems to send password reset email ...
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cmeisenzahl
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Mar 8, 2012, 09:23 PM
 
A while back I tried to create a new iCloud account for my daughter.

When I try to recreate it it tells me that the address already exists (which is good news).

But when I tell it to send me a password reset email it never comes (gmail). I've tried numerous times, waited hours, and checked the spam folder. Nothing.

Any ideas? Is this account stuck in some kind of never-never-land?

My sons gmail address and iCloud account work fine.

Thanks very much in advance,
Chris
     
besson3c
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Mar 8, 2012, 09:29 PM
 
Does your mail server greylist?
     
cmeisenzahl  (op)
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Mar 8, 2012, 09:32 PM
 
Originally Posted by besson3c View Post
Does your mail server greylist?
Hmmm. Don't know. it's just a gmail address, and a different gmail address for another account worked fine with that mechanism. So that's probably not it.
     
ibook_steve
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Mar 8, 2012, 10:15 PM
 
I just ran into something like this. Where are you trying to do the reset from: an Apple web page, iTunes, or the iCloud control panel in System Preferences? Try it from System Preferences.

Steve
Celebrating 10 years and 4000 posts on MacNN!
     
cmeisenzahl  (op)
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Mar 9, 2012, 06:48 AM
 
Originally Posted by ibook_steve View Post
I just ran into something like this. Where are you trying to do the reset from: an Apple web page, iTunes, or the iCloud control panel in System Preferences? Try it from System Preferences.
Steve
Thanks, I had been trying it from the Apple Web page. I'll try it right from his phone.
     
ghporter
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Mar 9, 2012, 07:28 AM
 
I had a similar problem with PayPal reset emails not getting to a Yahoo! account. ???

It took a couple of gyrations and their (automated) phone support to get me logged in so I could change to a Gmail address which works great. I am not aware of anything else being blocked by Yahoo!, so I'm still stumped there, but it certainly was frustrating.

My "convenience" Yahoo! email account seems to be a lot less convenient now.

Glenn -----OTR/L, MOT, Tx
     
gregfripp
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Mar 16, 2012, 11:14 AM
 
i have this problem too
i have to set up a second mac accountand need a new password
but my only option is to receive email which never arrives to me
i have been unable to tel apple as i got bogged down in their system
greg
     
   
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