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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > Mac Notebooks > Internet not working when MacBook Pro on battery power

Internet not working when MacBook Pro on battery power
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dmcnickle
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Join Date: Dec 2000
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Jul 29, 2007, 12:34 PM
 
My sister bought a MacBook Pro in January. She switched from a Dell laptop. Everything was great until a few weeks ago. When she would be on battery power, she would have a hard time getting websites to load with Safari. I suggested she use Firefox and see if it made a difference. It didn't.
She can try to open a webpage and it will try to load for a long time (3-5 minutes). If she plugs in the power adapter, the page loads immediately. She still has her Dell laptop and the same websites load with no problem when using the Dell on battery.

I told her to call Apple since she has Applecare. Apple sent her a new battery even though they told her they didn't think it was that. It didn't make any difference. They told her it was her internet connection, but it works fine if the MacBook Pro is hooked up to the power adapter and her Dell laptop loads internet pages without any problem while on battery power. Then they tried to tell her just to use the power adapter all the time. She told them if she wanted to be tied down to a power adapter she would have bought a desktop. (Not a very good comment by Apple in my opinion.)
She doesn't live close to an Apple Store to take it in.

This is just the weirdest thing I have ever heard of. All of her other applications (Office, Photoshop, iTunes, etc.) run just fine on battery power. It is just the internet. At first I thought it might just be secure sites, like banking, but she couldn't get MacNN or Versiontracker to load while on battery power.

Does anyone have any ideas?
Thank you for the help.
     
mfbernstein
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Join Date: Mar 2007
Location: San Jose
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Jul 29, 2007, 01:41 PM
 
Do you have Boot Camp installed? An easy way to narrow down if it's software or hardware would be to see how it behaves in Windows.

You can play around with the Network Utility and verify whether the issue is packet loss or high latency, or not. Definitely strange though.
     
mduell
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Join Date: Oct 2005
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Jul 29, 2007, 02:39 PM
 
Try resetting PRAM/PMU/yada yada.
Try reinstalling OS X or using Windows.
If neither fixes it, I'd guess the chipset is doing something screwy with power saving and she needs a new logic board.
     
Simon
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Jul 29, 2007, 04:22 PM
 
Is she on a wireless connection? There have been reports of issues with the 10.4.10 update and Airport when you're running on battery. It appears there's a bug in the Atheros driver. There's no workaround yet other than either using AC power or Ethernet for the time being. Of course if you have a recent backup you could also do a rollback to 10.4.9. There will probably be a software fix for it soon. It seems to be fairly widespread.

Mac Rumors: Mac OS 10.4.10 and MacBook Airport Issues? [Updated]
Hardmac.com: Apple Acknowledges Two Problems Affecting MBP
OS X 10.4.10 update causing widespread wifi problems? - The Unofficial Apple Weblog (TUAW)
MacMerc.com: Is your MacBook Pro giving you kernel panics when you use wifi? Mine too.
The Mac Night Owl � Mac OS 10.4.10: The Worst System Update Ever?
     
   
 
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