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Apple stuffed up my iMac order <<vent warning>>
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simonjames
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Aug 19, 2010, 04:24 AM
 
<vent>15 days ago I ordered and paid for an i7 iMac with 2Tb HD and 8Gb RAM from a local department store (David Jones). I buy my Apple hardware with the RAM I want because one time in the distant past I upgraded the RAM myself then a few months later the firewire bus died and they (Apple) tried to blame the Kingston RAM.

The computer finally arrived today but with only 4Gb - not the full 8. They kept the iMac 'cause they weren't sure what they were going to do. I am so friggin annoyed. $3,700AUD out of pocket and nothing to show for it.

The stuff up was at Apple's end - seems they take a fax or something from DJs and re-enter the order into the Apple ordering system. </vent>
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Spheric Harlot
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Aug 19, 2010, 06:32 AM
 
Oh the drama.
     
Andy8
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Aug 19, 2010, 07:15 AM
 
Why not order online from the Apple Shop downunder?

They (DJ) would have had to have ordered from there anyway.
     
residentEvil
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Aug 19, 2010, 09:42 AM
 
wow, what a bummer.
     
hayesk
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Aug 19, 2010, 10:37 AM
 
Why wouldn't you just take the Kingston RAM out and then send it in for service? Seems like an awful lot to pay just to not have to do a RAM swap out for service which may not happen.
     
imitchellg5
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Aug 19, 2010, 07:15 PM
 
Because that was the "distant past."
     
Face Ache
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Aug 20, 2010, 06:07 AM
 
Originally Posted by simonjames View Post
<vent>15 days ago I ordered and paid for an i7 iMac with 2Tb HD and 8Gb RAM from a local department store (David Jones).
I'm sure I'm not the only Australian laughing here.

Here's the Apple Store in Bondi, the suburb where you live:

Apple Retail Store - Bondi
     
brassplayersrock²
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Aug 20, 2010, 10:19 AM
 
Yeah, but would a retail store have a mostly maxed out iMac? Most of the stores here carry only one or two at a time, and are usually sold the day, or after, it’s found out about.
     
imitchellg5
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Aug 20, 2010, 11:18 AM
 
Still, why wouldn't you order from Apple vs. a department store?
     
   
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