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Now THIS is customer service!
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rambo47
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Sep 27, 2004, 04:26 PM
 
from The Register:

NTL has launched an urgent investigation into why one of the company's recorded messages told punters to "f**k off".

Customers in the North East of England were shocked by the verbal assault when they reported faults yesterday .

The Sun managed to get a transcript of the message before it was pulled. The message said: "Hello. You are through to NTL customer services. We don't give a f**k about you. We are never here. We just will f**k you about, basically, and we are not going to handle any of your complaints. Just f**k off and leave us alone. Get a life."

At this stage it's not known if security on NTL's network was breached, or whether it was an inside job. A spokeswoman for the cableco said it was "too early to say".

"The priority yesterday was to remove the offending message," she told us.

"This is a serious matter. The message was highly offensive and we would like to apologise to our customers," she said. �


Some tech or help desk geek had a melt-down, just couldn't take it anymore, and threw in the towel. Probably sittig in a pub giggling his arse off, planning his resume update for the impending job search.
     
ManOfSteal
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Sep 27, 2004, 04:28 PM
 
I've been tempted to do that a million times...glad somebody else took the plunge...

     
demograph68
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Sep 27, 2004, 04:35 PM
 
That's awesome!
     
storer
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Sep 27, 2004, 05:05 PM
 
mmmm, or maybe some geek got fired... lol
     
turtle777
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Sep 27, 2004, 05:09 PM
 
     
demograph68
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Sep 27, 2004, 05:12 PM
 
Originally posted by turtle777:
Hahaha

Reminds me of that

http://www.ilovewavs.com/comedy/AnsM...An-Asshole.wav

-t
I needed that! LOL
     
djohnson
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Sep 27, 2004, 05:16 PM
 
Very funny. Customers can be a major pain... way too much stress for such little pay.
     
Superchicken
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Sep 27, 2004, 05:43 PM
 
Hmmm some customer service orgs would be more honest if they set that as their message
     
storer
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Sep 27, 2004, 05:51 PM
 
Originally posted by Superchicken:
Hmmm some customer service orgs would be more honest if they set that as their message
sure would. i have had a woman tell me she wanted to go home now so could i call back later.
     
olePigeon
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Sep 27, 2004, 05:56 PM
 
I'm waiting for NTL crop circles that say the same thing.
     
Lancer409
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Sep 28, 2004, 03:57 AM
 
Originally posted by rambo47:
from The Register:

NTL has launched an urgent investigation into why one of the company's recorded messages told punters to "f**k off".

Customers in the North East of England were shocked by the verbal assault when they reported faults yesterday .

The Sun managed to get a transcript of the message before it was pulled. The message said: "Hello. You are through to NTL customer services. We don't give a f**k about you. We are never here. We just will f**k you about, basically, and we are not going to handle any of your complaints. Just f**k off and leave us alone. Get a life."

At this stage it's not known if security on NTL's network was breached, or whether it was an inside job. A spokeswoman for the cableco said it was "too early to say".

"The priority yesterday was to remove the offending message," she told us.

"This is a serious matter. The message was highly offensive and we would like to apologise to our customers," she said. �


Some tech or help desk geek had a melt-down, just couldn't take it anymore, and threw in the towel. Probably sittig in a pub giggling his arse off, planning his resume update for the impending job search.
three cheers!

No trees were killed in the sending of this message. However, a large number of electrons were terribly inconvenienced.
     
MilkmanDan
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Sep 28, 2004, 08:30 AM
 
Funny, and so true to life. Replace 50 workers with one automated voice system!
     
turtle777
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Sep 28, 2004, 09:13 AM
 
Originally posted by MilkmanDan:
Funny, and so true to life. Replace 50 customers with one automated voice system!
Fixinated

-t
     
qualey2
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Sep 28, 2004, 09:29 AM
 
That was a good laugh
     
DeathToWindows
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Sep 28, 2004, 10:28 AM
 
snort.

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