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Now THIS is customer service!
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Mac Elite
Join Date: Apr 2000
Location: Denville, NJ.
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from The Register:
NTL has launched an urgent investigation into why one of the company's recorded messages told punters to "f**k off".
Customers in the North East of England were shocked by the verbal assault when they reported faults yesterday .
The Sun managed to get a transcript of the message before it was pulled. The message said: "Hello. You are through to NTL customer services. We don't give a f**k about you. We are never here. We just will f**k you about, basically, and we are not going to handle any of your complaints. Just f**k off and leave us alone. Get a life."
At this stage it's not known if security on NTL's network was breached, or whether it was an inside job. A spokeswoman for the cableco said it was "too early to say".
"The priority yesterday was to remove the offending message," she told us.
"This is a serious matter. The message was highly offensive and we would like to apologise to our customers," she said. �
Some tech or help desk geek had a melt-down, just couldn't take it anymore, and threw in the towel. Probably sittig in a pub giggling his arse off, planning his resume update for the impending job search.
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Addicted to MacNN
Join Date: Aug 2004
Location: Outfield - #24
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I've been tempted to do that a million times...glad somebody else took the plunge...
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Professional Poster
Join Date: Jul 2003
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That's awesome!
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Mac Elite
Join Date: Jun 2004
Location: Australia
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mmmm, or maybe some geek got fired... lol
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Clinically Insane
Join Date: Jun 2001
Location: planning a comeback !
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Professional Poster
Join Date: Jul 2003
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Professional Poster
Join Date: Sep 2000
Location: Texas
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Very funny. Customers can be a major pain... way too much stress for such little pay.
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Addicted to MacNN
Join Date: Mar 2002
Location: Winnipeg
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Hmmm some customer service orgs would be more honest if they set that as their message
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Mac Elite
Join Date: Jun 2004
Location: Australia
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Originally posted by Superchicken:
Hmmm some customer service orgs would be more honest if they set that as their message
sure would. i have had a woman tell me she wanted to go home now so could i call back later.
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Clinically Insane
Join Date: Dec 1999
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I'm waiting for NTL crop circles that say the same thing.
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Professional Poster
Join Date: May 2004
Location: Semi Posting Retirement *ReJoice!*
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Originally posted by rambo47:
from The Register:
NTL has launched an urgent investigation into why one of the company's recorded messages told punters to "f**k off".
Customers in the North East of England were shocked by the verbal assault when they reported faults yesterday .
The Sun managed to get a transcript of the message before it was pulled. The message said: "Hello. You are through to NTL customer services. We don't give a f**k about you. We are never here. We just will f**k you about, basically, and we are not going to handle any of your complaints. Just f**k off and leave us alone. Get a life."
At this stage it's not known if security on NTL's network was breached, or whether it was an inside job. A spokeswoman for the cableco said it was "too early to say".
"The priority yesterday was to remove the offending message," she told us.
"This is a serious matter. The message was highly offensive and we would like to apologise to our customers," she said. �
Some tech or help desk geek had a melt-down, just couldn't take it anymore, and threw in the towel. Probably sittig in a pub giggling his arse off, planning his resume update for the impending job search.
three cheers!
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No trees were killed in the sending of this message. However, a large number of electrons were terribly inconvenienced.
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Mac Elite
Join Date: Jul 2002
Location: My Powerbook, in Japan!
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Funny, and so true to life. Replace 50 workers with one automated voice system!
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Clinically Insane
Join Date: Jun 2001
Location: planning a comeback !
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Originally posted by MilkmanDan:
Funny, and so true to life. Replace 50 customers with one automated voice system!
Fixinated
-t
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Dedicated MacNNer
Join Date: Aug 2004
Location: Syracuse New York
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Professional Poster
Join Date: Feb 2000
Location: Nashville, TN
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Don't try to outweird me, I get stranger things than you free with my breakfast cereal.
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