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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > iPhone, iPad & iPod > My iPhone is locked

My iPhone is locked
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luap82
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Join Date: Jun 2000
Location: Calif
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Jul 12, 2009, 10:34 PM
 
I somehow accidentally changed the password on my iPhone and I tried to guess it but now I can't get into it at all, it's locked up. The phone says to plug it into iTunes and reset it from there, but when I plug it into iTunes it says I can't access it because it's locked. So I'm totally stuck. The Apple Store told me to plug it into iTunes, too. It's a total catch-22. What can I do? PLEASE HELP!!
UND KEINE EIER
     
Cold Warrior
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Join Date: Jan 2001
Location: Polwaristan
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Jul 12, 2009, 10:46 PM
 
Use iTunes to perform a restore. At the end choose set up as new device.

See this article, the section called Restoring your iPhone:
Backing Up, updating, and restoring your iPhone and iPod touch software
     
luap82  (op)
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Join Date: Jun 2000
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Jul 12, 2009, 10:50 PM
 
I can't perform a restore in iTunes because it says iTunes can't access the phone because it is locked.
UND KEINE EIER
     
AKcrab
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Join Date: Apr 2001
Location: Wasilla, Alaska
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Jul 12, 2009, 10:53 PM
 
     
   
 
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