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Apple just made me happy
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Professional Poster
Join Date: Jan 2001
Location: Australia
Status:
Offline
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Took my 4.5 year old MacBook pro mid 2012 to a genus, was having issues when switching to discrete graphics.
Turns out I had a dodgy graphics card, that took four years to present its issues,
Without any AppleCare, Apple gave me:
New motherboard + graphics card +New Ram
New Screen - they said it had lost bits of its coating
New Keyboard - the A key had worn down
All ordered from China and installed in 5 days, nearly 2000 AUD worth of repairs for zero.
Very impressed,
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Moderator
Join Date: Aug 2001
Location: Nobletucky
Status:
Offline
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Moderator
Join Date: Jun 2000
Location: inside 128, north of 90
Status:
Offline
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awesome!
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Posting Junkie
Join Date: Mar 2004
Location: UK
Status:
Offline
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Thats amazing. The GPU coverage is typically 3 or 4 years and they go our of their way to deny repairs. I had one a while back that got denied despite failing their own test for a factory fault because a tech found a spot of liquid damage on the optical drive. Several calls and even a letter to Apple were roundly denied.
I guess Australia is close enough to China to get its parts straight from the source.
In Europe everything comes next day (ordered before 12) from a warehouse in The Netherlands. Apple logistics are second to none, they really are.
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I have plenty of more important things to do, if only I could bring myself to do them....
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Professional Poster
Join Date: Oct 2008
Location: UKland
Status:
Offline
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The 2012 gpu scheme is still active. In the UK at least. 2011 machines are no longer fixed for free.
(
Last edited by Doc HM; Jun 13, 2017 at 03:25 PM.
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This space for Hire! Reasonable rates. Reach an audience of literally dozens!
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Professional Poster
Join Date: Jun 2002
Location: Southern California
Status:
Offline
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With all their faults they still have excellent customer service.
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Administrator
Join Date: Apr 2001
Location: San Antonio TX USA
Status:
Offline
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Glenn -----OTR/L, MOT, Tx
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Clinically Insane
Join Date: Jun 2001
Location: Chicago, Bang! Bang!
Status:
Offline
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Not quite as nifty as that, but Apple did just get me my new lappy 6 days early.
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