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Rubbish support from apple
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Fresh-Faced Recruit
Join Date: Jun 2006
Status:
Offline
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I was having a probelm with my macbook pro... the keyboard and trackpad randomly decided if they wanted to work or not so i gave my local apple centre a call who said if I took it in then it would be 7 days before they could do anything with it.
I took it in a few days later and they then said it would be 10 day before they could look at it, which I thought was resonable seeing as I took it in later than I said I would.
After 10 days I gave the apple centre a call to see if they had managed to take a look at it, I had done some research on the net so kind of had an idea of what the problem was. The guy on the phone was rude, I said I knew what the problem was and he basically said to me that he doesnt care, it's their job to look at it and tell me what is wrong with it. He then said it would take 15 days to look at it.
At this point i was starting to get a bit annoyed. It's not been over 15 days and I still havent heard anything, what do you think I should do?
Should I complain once I get my macbook back (if i do ever get it back)
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Administrator  Join Date: Apr 2001
Location: San Antonio TX USA
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Keep calling them. And is this an Apple Store or an "authorized repair center?" If it's an Apple Store, contact Apple directly and let them know how their people are treating customers. If it's an authorized repair center, see if you can find a corporate contact and let them know. This is not the "old days" when customer service was a distant third behind making money and showing one's superiority over the customer... You can also complain to Apple about rude authorized repair center people and get them to at least look at whom they authorize...
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Glenn -----OTR/L, MOT, Tx
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Fresh-Faced Recruit
Join Date: Jun 2006
Status:
Offline
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Thanks for the reply
sorry, it was a authorized repair center.
I think I will give them a call again later and see what the situation is.
Everytime I have spoke to them they keep saying that the 7, 10, 15 or however amount of days is the number of days until they get to take a look at the macbook and not repair it, so I doubt they would have actually done anything yet. I will be even more annoyed if they havent even had a look.
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Professional Poster
Join Date: Jun 2007
Status:
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I'd keep calling them - the noisey wheel gets the oil type of thing.
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Moderator  Join Date: Jan 2001
Location: Polwaristan
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Originally Posted by MacosNerd 
I'd keep calling them - the noisey wheel gets the oil type of thing.
I've never heard that saying. Good one! 
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Professional Poster
Join Date: Jun 2007
Status:
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Originally Posted by Cold Warrior
I've never heard that saying. Good one!
Its more likely I mangled the saying
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Fresh-Faced Recruit
Join Date: Sep 2007
Status:
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The squeaky wheel gets the grease.
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Clinically Insane
Join Date: Mar 2001
Location: yes
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The noisy bird gets the worm
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Mac Elite
Join Date: Oct 2000
Location: Memphis, Tn. USA
Status:
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Originally Posted by besson3c
The noisy bird gets the worm
In my house its "Bitching gets you more Jewelry!"
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Professional Poster
Join Date: Jun 2005
Location: Yamanashi, Japan
Status:
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Originally Posted by MacosNerd
I'd keep calling them - the noisey wheel gets the oil type of thing.
In Japan they say `The nail that sicks out gets hammered.`
Culture is fun.
But in this case keep calling and give them some fun words to play with. Theres no reason it should take this long, nor should you put up with this kind of employee crud.
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Fresh-Faced Recruit
Join Date: Jun 2006
Status:
Offline
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Ok, I keep calling them and nagging them but I don';t seem to be getting any futher.
Each person that answers the phone says something different, I have now been waitint about 22 days eventhough the first time I called they said it would be 7.
This is driving me nuts, I am a web-designer I haven't been able to work properly for 22 days.
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Mac Elite
Join Date: Sep 2006
Status:
Offline
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Ok, I keep calling them and nagging them but I don';t seem to be getting any futher.
You are long past the point of phone calls. Go in person, be calm, be cool, but get your point across. Twenty-two days is enough time to fix really bad things, like Entourage even.
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Fresh-Faced Recruit
Join Date: Jun 2006
Status:
Offline
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I would do that but I finish work at 5 and the apple store closes at 5.30, I would never get there on time.
I called them again today and said I have had enough, the guy on the phone said he would push them to get it sorted.... I have heard that before though.
23 days, I have lost money from work now >.<
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Mac Elite
Join Date: Sep 2006
Location: Back in the Good Ole US of A
Status:
Offline
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Originally Posted by VividWire
I would do that but I finish work at 5 and the apple store closes at 5.30, I would never get there on time.
I called them again today and said I have had enough, the guy on the phone said he would push them to get it sorted.... I have heard that before though.
23 days, I have lost money from work now >.<
If you're losing money from work than you may as well just leave work early and go in there in person.
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