[Nick_G]

Hi all.

I have been trying to upgrade my Real Player from Version 10 to Version 11. I tried to download it, asking to replace my old version, but the application does not work - it bounces a couple of times in the Dock and then disappears.

I've put the program in the Trash but I can't empty the trash because "the item 'Real Player Plugin' is in use".

I've tried reinstalling version 10 but am getting the same problems. I just want to trash the Real Player application and start again from fresh.

Any help much appreciated.

[Nivag]

Have you restarted you Mac and then tried copying the new version from the disk image to the applications folder.

Before you restart check your Login Items within System Preferences > Accounts > your account. There might be a Real Player downloader auto starting and also make sure you don't have any web browsers open.

[Nick_G]

Thanks for the info.

I have restarted the Mac, which allowed me to empty the Trash. However, I've downloaded Real Player 10 from real.com and it's still not working.

I'm using a Power Mac G4 800MHz running Mac OS X 10.3.2 if that helps.

[Nivag]

Thanks for the spec, that would of been my next question.

You machine is fine for Real player 10.

RealPlayer 10 for Mac OSX

Minimum System Requirements

- Mac OS X 10.2 (with Safari installed) or later (10.3 or later recommended)
- 256 MB RAM (512 MB recommended)
- G3, G4, Mac OS X compatible
- Internet Connection

Have you tried to repair permissions with Disk Utility?


If it still doesn't work. try deleting the Prefs.

YourHome/Library/Preferences - delete any files that start with com.RealNetworks.blahblah

YourHome/Library/Application Support/ delete Realnetworks folder

and if that doesn't work can you try it in a different user account.

[Nick_G]

Well I've tried all your suggestions and even trying it from a different user account didn't work. Obviously not as simple as a corrupted preference file.

It's very annoying as Real Player was my main way of listening to radio streams.

Could trying to upgrade to version 11 originally have done something weird?

[Nick_G]

Thanks for the help. I've found that it was being tripped up by a couple of well-hidden internet plugin aliases as trashing them has cured it.