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Cannot surf using dialup & Safari
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Fresh-Faced Recruit
Join Date: Nov 2006
Status:
Offline
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User has:
Lappy of unknown model
OS 10.4.6
Safari 2.0.3
I am in tech support for a small ISP. We don't have a lot of Mac customers, and to be honest, they rarely have any trouble (unlike our Windows customers) anyway.
A customer calls in tonight and she can connect to our modem banks just fine, but cannot surf. I was able to find Network Utility and the results came back that should could send and receive a ping to our DNS just fine. I suggested she try a high speed connection at school tomorrow, to exclude the computer as malfunctioning. I also suggested she update via the Apple menu to get 10.4.8 and 2.0.4
I cleared temporary internet files and all cookies with no change.
Where can I go from here?
Thanks a bunch.
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Clinically Insane
Join Date: Oct 2000
Location: Los Angeles
Status:
Offline
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Did you have her verify that she has DHCP selected in the Network pane of System Preferences?
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"The natural progress of things is for liberty to yield and government to gain ground." TJ
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Mac Enthusiast
Join Date: Dec 2000
Status:
Offline
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Originally Posted by nolava72
User has:
Lappy of unknown model
OS 10.4.6
Safari 2.0.3
I am in tech support for a small ISP. We don't have a lot of Mac customers, and to be honest, they rarely have any trouble (unlike our Windows customers) anyway.
A customer calls in tonight and she can connect to our modem banks just fine, but cannot surf. I was able to find Network Utility and the results came back that should could send and receive a ping to our DNS just fine. I suggested she try a high speed connection at school tomorrow, to exclude the computer as malfunctioning. I also suggested she update via the Apple menu to get 10.4.8 and 2.0.4
I cleared temporary internet files and all cookies with no change.
Where can I go from here?
Thanks a bunch.
If she can ping DNS servers then obviously the computer has received and IP address from its PPP connection.
Check the Proxy settings (System Preferences > Network).
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Fresh-Faced Recruit
Join Date: Nov 2006
Status:
Offline
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Thanks. I will try the suggestions this afternoon.
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Fresh-Faced Recruit
Join Date: Nov 2006
Status:
Offline
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Heh.
I had the customer restart her computer and she was surfing just fine...
There ya go. Networking made simple.
Thanks again.
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