[stuarta]

I have a user that is getting crashes when sending emails from Entourage. A brief clip of the error is

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-12-08 11:34:18 +0000
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.0.090605
Crashed Module Name: CoreGraphics
Crashed Module Version: unknown
Crashed Module Offset: 0x0000e02f
Blame Module Name: CoreGraphics
Blame Module Version: unknown
Blame Module Offset: 0x0000e02f
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

I've seen posts of problems since updating to 12.2.27 but it seems this user hasn't done that. Can anyone advise please.

Thanks

[Moderator]

Get Outlook. Much smoother experience. Entourage is a terrible, terrible application.

If you MUST stay with entourage quit all office apps then go to the home folder > library and delete everything microsoft related from Applications Support folder, Caches folder, and Preferences Folder.

Restart.

[Art Vandelay]

Or simply update to 12.2.8. Much more stable. 12.2.7 was an unstable update.

[steve626]

First thing to try is run the Microsoft Database Utility and select the option to rebuild the current database. This option will make a backup of the existing database (in case something goes wrong during the procedure, one can simply revert to what you had), then it will make repairs and compress and create a new database. Often Entourage errors are a result of a problem in the database (the single large file that stores everything for the program).