MacNN Forums (http://forums.macnn.com/)
-   Tech News (http://forums.macnn.com/tech-news/)
-   -   Apple CEO Cook apologizes, makes changes to Chinese warranties (http://forums.macnn.com/113/tech-news/499357/apple-ceo-cook-apologizes-makes-changes/)

 
NewsPoster Apr 1, 2013 01:19 PM
Apple CEO Cook apologizes, makes changes to Chinese warranties
Apple CEO Tim Cook has posted an <a href="http://macnn.com/rd/282301==http://www.apple.com.cn/support/warranties/" rel='nofollow'>open letter</a> to Chinese customers, announcing changes to the company's warranty policies in the country. He explains that in the past couple of weeks the company has received a number of complaints, particularly in relation to the iPhone 4 and 4S. The people charged that while customers elsewhere were getting full replacements for faulty hardware, Chinese customers were only getting repairs using replacement parts. <br />
<br />
Cook explains that in response, Apple is making four changes to the way it handles Chinese warranty issues. The company is adopting improved repair policies for the 4 and 4S, as well as posting a "concise and clear" statement on repair and warranty policies on its website. Authorized service providers will get more supervision and training, and a new feedback service should make it easier to contact Apple about complaints.<br />
<br />
The CEO states that over 90 percent of Apple's Chinese customers have expressed satisfaction with repair services. The company is facing a different situation elsewhere, however; in Australia and Europe some people are reportedly being denied free warranty service past the one-year mark even when local laws guarantee it. Apple has already been hit with legal action in Belgium, Germany, Italy, Luxembourg, and Portugal, and the European Commission is <a href="http://macnn.com/rd/282291==http://www.electronista.com/articles/13/03/19/says.apple.breaking.law.in.21.european.countries/" rel='nofollow'>urging other member countries to crack down on Apple's practices</A>.
 
apostle Apr 2, 2013 01:31 AM
If you want to dance...
...you best learn the steps.
 
airmanchairman Apr 3, 2013 12:38 AM
A Soft Answer...
Turneth away Wrath...

He didn't blink, he turned the other cheek; a Zen response the significance of which was not lost on all it was directed at.

Hence the nods all round.

Pretty sure-footed, if you ask me, with a touch of Aikido...
 
All times are GMT -4. The time now is 07:47 AM.

Copyright © 2005-2007 MacNN. All rights reserved.
Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2015, vBulletin Solutions, Inc.


Content Relevant URLs by vBSEO 3.3.2