MacNN Forums (
-   Tech News (
-   -   Apple CEO Cook apologizes, makes changes to Chinese warranties (

NewsPoster Apr 1, 2013 01:19 PM
Apple CEO Cook apologizes, makes changes to Chinese warranties
Apple CEO Tim Cook has posted an <a href="" rel='nofollow'>open letter</a> to Chinese customers, announcing changes to the company's warranty policies in the country. He explains that in the past couple of weeks the company has received a number of complaints, particularly in relation to the iPhone 4 and 4S. The people charged that while customers elsewhere were getting full replacements for faulty hardware, Chinese customers were only getting repairs using replacement parts. <br />
<br />
Cook explains that in response, Apple is making four changes to the way it handles Chinese warranty issues. The company is adopting improved repair policies for the 4 and 4S, as well as posting a "concise and clear" statement on repair and warranty policies on its website. Authorized service providers will get more supervision and training, and a new feedback service should make it easier to contact Apple about complaints.<br />
<br />
The CEO states that over 90 percent of Apple's Chinese customers have expressed satisfaction with repair services. The company is facing a different situation elsewhere, however; in Australia and Europe some people are reportedly being denied free warranty service past the one-year mark even when local laws guarantee it. Apple has already been hit with legal action in Belgium, Germany, Italy, Luxembourg, and Portugal, and the European Commission is <a href="" rel='nofollow'>urging other member countries to crack down on Apple's practices</A>.
apostle Apr 2, 2013 01:31 AM
If you want to dance... best learn the steps.
airmanchairman Apr 3, 2013 12:38 AM
A Soft Answer...
Turneth away Wrath...

He didn't blink, he turned the other cheek; a Zen response the significance of which was not lost on all it was directed at.

Hence the nods all round.

Pretty sure-footed, if you ask me, with a touch of Aikido...
All times are GMT -4. The time now is 07:23 PM.

Copyright © 2005-2007 MacNN. All rights reserved.
Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

Content Relevant URLs by vBSEO 3.3.2