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NewsPoster Mar 21, 2014 07:48 AM
Sprint closing 55 stores, 150 repair centers in cost-cutting scheme
Sprint is closing a number of its stores and repair centers, in an effort to reduce its expenditure. Part of cuts revealed by Sprint in January, the <a href=" ration/" rel='nofollow'>SoftBank-owned</a> carrier laid off a total of 330 technical consultants, shutting down 150 service and repair centers in the process, as well as closing 55 stores deemed to be performing under expectations. <br />
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Before the lay-offs, Sprint had between 2,000 and 2,500 technicians across the United States, a company representative <a href="" rel='nofollow'>told</a> <em>CNET</em>, and it will not be the last of the cuts. The carrier previously advised to <a href="" rel='nofollow'>the</a> <em>Kansas City Star</em> it would be cutting roles in customer care centers and unprofitable or low-profit retail stores, with an update this week revealing it will be getting rid of around 1,550 customer service jobs. <br />
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Sprint representative Mark Bonavia told the report the cuts would disturb the customer experience as little as possible. Not all stores can service a customer's phone at the location, so customers will be sent to an alternate "sister store" up to a 45-minute drive away. "We wanted to drive traffic to service and repair centers that were strong, and close ones that didn't operate as well," advised Bonavia. <br />
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Its most recent <a href=" s/" rel='nofollow'>quarterly results</a> showed the carrier was still operating at a loss of over $1 billion, though it still manages to retain a subscriber count of 53.9 million in the quarter, and counts smartphones as making up 95 percent of postpaid sales.
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