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iPOD SCAM Strikes Again
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Fresh-Faced Recruit
Join Date: Mar 2008
Location: SoCal
Status:
Offline
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The iPOD switcheroo Strikes again. I need your help. Today (Sat 29 March) I purchased an iPOD Classic Black 160GB from a Sears store. I paid for the iPOD, picked it up at merchandise pick-up, put it in the bag provided & left the store. Approximately 1 hour later, I peeled the shrink wrap from the box & found that it did not contain an iPOD. Instead eight AAA batteries were taped to what I assume is the iPOD packaging material inside the box. I returned to the store & requested a refund. The store manager said that it was not a Sears problem as I had left the store before I opened the box. She suggested I contact Apple. I did. Apple said it is not their problem it is Sears'. I have the names of all involved, the receipt, the packaging, & the Police Department Incident number. Yep, just like the article & thread already posted onMacNN I got toasted. THE QUESTION IS: DOES ANYBODY KNOW HOW TO SUCCESSFULLY RESOLVE THIS RIPOFF? ALL PARTIES AGREE I GOT SCAMMED, BUT ALL PARTIES ALSO SAY ITS MY PROBLEM NOT THEIRS. THANKS MAGNUMSRT8
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Clinically Insane
Join Date: Oct 2000
Location: Los Angeles
Status:
Offline
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This has happened before? Link? Sorry to hear of such an experience. I don't really understand how that could happen, actually.
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"The natural progress of things is for liberty to yield and government to gain ground." TJ
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Moderator Emeritus
Join Date: Apr 2001
Location: Up In The Air
Status:
Offline
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Moderator Emeritus
Join Date: Apr 2001
Location: Up In The Air
Status:
Offline
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Magnum, I think I might call Apple from Sears with the store manager there.
After explaining it to the person who answers the phone, ask to be transferred to executive relations.
Alternatively ask to speak with someone who is involved in Apple's reseller program.
Apple and Sears are going to have to find a way to resolve it, and you're going to need to bring them together to do it.
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Clinically Insane
Join Date: Oct 2000
Location: Los Angeles
Status:
Offline
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That's hella-lame. Apple may have to design future packaging with a perforated area you need to open so that the box would clearly show signs of tampering if reshrink wrapped and returned.
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"The natural progress of things is for liberty to yield and government to gain ground." TJ
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Grizzled Veteran
Join Date: Aug 2007
Location: U.K.
Status:
Offline
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Get the Police to fingerprint everything.
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iMac Intel Core i5, 2.5GHz, 4GB RAM, 500GB 21.5" Monitor 10.8.3.
iMac 17" 2.0ghz Intel Core 2 Duo w 3gb memory (White one) 10.6.8.
Internal 500gb / 8x external HDD's 250GB - 3TB (4x Time Machine)
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Mac Elite
Join Date: Jan 2001
Location: Suffolk, VA
Status:
Offline
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Contact Sears Corporate, then the State Attorney General. Call them while you are in the store and be loud and obnoxious about it.
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Posting Junkie
Join Date: Oct 2005
Location: Houston, TX
Status:
Offline
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Contact your credit card company, they'll take care of it for you.
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Senior User
Join Date: Dec 2005
Location: Minnesota
Status:
Offline
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Call your local news station and give them the story. Hopefully, they will air it. Sears and Apple won't like the bad publicity and hopefully one will step up with a new ipod for you. Still contact your state attorney general though.
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2010 Mac Mini, 32GB iPod Touch, 2 Apple TV (1)
Home built 12 core 2.93 Westmere PC (almost half the cost of MP) Win7 64.
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Clinically Insane
Join Date: Jun 2001
Location: planning a comeback !
Status:
Offline
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Originally Posted by mduell
Contact your credit card company, they'll take care of it for you.
Best advice.
All the press, police and DA crap won't get you anywhere. It's too small of a fish.
-t
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Dedicated MacNNer
Join Date: Sep 2003
Status:
Offline
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This is why I use American Express.
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"A fanatic is one who can't change his mind and won't change the subject." - Winston Churchill
MacBook Pro 17" 2.33 GHz - (mine)
MacBook Pro 15" 1.83 GHz - (wife)
Pair of iPhones
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Clinically Insane
Join Date: Jun 2001
Location: planning a comeback !
Status:
Offline
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Originally Posted by CorpITGuy
This is why I use American Express.
Seconded.
I never had trouble with Amex when there were fraudulent charges on my account.
-t
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Addicted to MacNN
Join Date: Oct 2001
Location: BFE
Status:
Offline
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Reverse the charge. If you paid cash, then all you can do it get mad. And that probably won't help.
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I'm a bird. I am the 1% (of pets).
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Professional Poster
Join Date: Jun 2007
Status:
Offline
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So is this problem only at department stores or the apple store as well. I remember reading about this type of thing around Christmas time but that was a target if memory servers me.
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Forum Rules
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You may not post new threads
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