[gtr39]

Now some may say that 3 repairs (Camera + Logic Board, Top Case, and the display case now needs to be repaired) and a battery replacement isn't too bad (something I wouldn't have expected when I first bought a mac...), but it is really becoming a hassle to get my computer repaired every 2 months or so. I was wondering if anyone had any experience in convincing apple to replace their computer. I am pretty much convinced that the entire case of my computer has some manufacturing defect since it cracks and is discolored (even the replaced part, and yes I take very good care of my computer). I am going into the apple store to see if they can quickly replace my display case, and maybe talk about replacement / inspection of the computer. I am running the sound for a play off the laptop next week, so I definitely cannot send it in, and I also don't want any possibility of anything happening to it. Also a side note, I have upgraded my ram with OWC ram, should I swap in the standard ram before going into the apple store? Or are they fine with upgraded ram?

[hedmisten]

I would swap in standard ram so that they have nothing to complain about.

[mduell]

I think AppleCare wants 3 servicings for the same problem (or be DoA) before they replace the machine entirely.

[gtr39]

I spoke with a product specialist, he basically said that I need to document everything and wait until/ if a few major hardware failures occur. It sounded like he wanted me to collect evidence for a trial. I understand that Apple can't go around replacing peoples computers all the time, but I think that this major hardware rule is unnecessary. They say they review on a case by case basis, but only after you have some repeated major hardware failures. I think by that time, most people would be detoured from ever buying a mac again (except for devotes, like me and most likely you). I don't know, I will get my computer repaired at my local apple store and talk to them about the repeated cracking and case problems, but if my computer needs another repair so soon, I am not going to accept that major hardware theory. What if I continue to have "minor" issues with my computer until my warranty expires, and then I can't get it repaired with out paying? And who defines major vs minor issues, it is all the same to me, I drive to the apple store, give them my computer from 3-8 days, and, I drive back to get it. I think this may require a Jobs email, though, I could just be over reacting.

[hedmisten]

Originally Posted by gtr39 

I spoke with a product specialist, he basically said that I need to document everything and wait until/ if a few major hardware failures occur. It sounded like he wanted me to collect evidence for a trial. I understand that Apple can't go around replacing peoples computers all the time, but I think that this major hardware rule is unnecessary. They say they review on a case by case basis, but only after you have some repeated major hardware failures. I think by that time, most people would be detoured from ever buying a mac again (except for devotes, like me and most likely you). I don't know, I will get my computer repaired at my local apple store and talk to them about the repeated cracking and case problems, but if my computer needs another repair so soon, I am not going to accept that major hardware theory. What if I continue to have "minor" issues with my computer until my warranty expires, and then I can't get it repaired with out paying? And who defines major vs minor issues, it is all the same to me, I drive to the apple store, give them my computer from 3-8 days, and, I drive back to get it. I think this may require a Jobs email, though, I could just be over reacting.

Show me a way to get an email directly to jobs' inbox and I'll write it for you.

[mduell]

[email protected] is read by his executive assistant team... if you're getting screwed by AppleDoesntCare it's a good last resort.