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Follow-up: Marriott caves, scuttles Wi-Fi blocking scheme
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MacNN Staff
Join Date: Jul 2012
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Back in October, Marriott International settled with the US Federal Communications Commission (FCC) to the tune of $600,000 for a complaint dating back to March that involved the blocking personal Wi-Fi hotspots at a Marriott resort in Nashville. It later, along with other hotels, petitioned the FCC to allow it the right to kick off hotspots. Today, the hotel chain released a statement that seems to indicate it will be backing down from the policy.
The terse statement says simply, "Marriott International listens to its customers, and we will not block guests from using their personal Wi-Fi devices at any of our managed hotels. Marriott remains committed to protecting the security of Wi-Fi access in meeting and conference areas at our hotels. We will continue to look to the FCC to clarify appropriate security measures network operators can take to protect customer data, and will continue to work with the industry and others to find appropriate market solutions that do not involve the blocking of Wi-Fi devices."
Marriott has always held the position that its policy to block personal Wi-Fi networks provided by mobile hotspots or tethering phones was to "secure" its networks and protect customer data. The rationale was disbelieved by most customers, even though there are some scenarios where blocking would be justified, such as reselling access to a for-pay Wi-Fi network or causing interference with the operation of hotel services. Customers, apparently, felt the ploy was a money grab to force use of a given hotel's for-pay Wi-Fi services.
The comment in Marriott's statement about continuing to look to the FCC could be a reference to the petition submitted by Marriott, Hilton, and an association of hotel owners back in August requesting permission to do exactly what they were being sued by the FCC at the time for doing - blocking personal Wi-Fi hotspots created by cell phones. The petition, RM-11737, is still receiving fillings from individuals and "interested parties," but the statement from Marriott would suggest that it, at least, has received customer backlash over the publicity generated by the petition.
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Dedicated MacNNer
Join Date: Nov 2008
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I have despised Marriott for several years because they rip off customers over WiFi. It costs them so little and yet they charge so much and try to stop us from using our own services. I am amazed that they didn't stop cell phone use years ago and force us to use their internal telephone system at a buck a call.
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Grizzled Veteran
Join Date: Jul 2006
Location: Seattle
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Marriott must have forgot how politics in Chicago works. If they'd just slipped a bit of money into the pockets of a few key people in the Obama administration, all would be OK. In Chicago, the game is "pay to play," although in this case that's better described as "pay to block."
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Author of Untangling Tolkien and Chesterton on War and Peace
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Senior User
Join Date: Sep 2001
Location: in front of my computer
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one of the hallmark symptoms of Obama Derangement Syndrome is the belief that all topics of discussion are only one degree of separation from the patient's irrational and bitter obsession with fear and loathing of the president. You too can get help for ODS. Just dial 1-800-IMA-NUTJOB.
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Senior User
Join Date: Mar 2009
Location: pacific northwest
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Marriott seems to forget that the airwaves do not belong to the property owner, they are free to use by everyone. The only justification they could make for banning cellular use, with or without WiFi use, is corporate security (they don't have anything worth stealing) or danger caused by cellular signals (detonators used for explosives, not happening in a normal hotel). Otherwise, I can use my cell phone anywhere I want to, except during a copyrighted performance but that's only for photos and audio capturing.
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Forum Regular
Join Date: Jul 2006
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I stay at Marriott Towne Place Suites all the time, and I get free Wi-Fi no problem. Is it only higher-end Marriotts that charge?
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Senior User
Join Date: Dec 2007
Location: Too F'ing Cold, USA
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Originally Posted by climacs
one of the hallmark symptoms of Obama Derangement Syndrome is the belief that all topics of discussion are only one degree of separation from the patient's irrational and bitter obsession with fear and loathing of the president. You too can get help for ODS. Just dial 1-800-IMA-NUTJOB.
That made me chuckle.
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