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You are here: MacNN Forums > Community > Feedback > Forum Account Problems

Forum Account Problems
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Join Date: Jun 2000
Location: California
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Nov 8, 2016, 02:06 AM
If you've been having account problems in the last 1-3 weeks, such as:

- existing member being blocked from posting.
- or you registered, but the board never enabled your account.

If you have one of these problems, use the "contact us" link in the nav bar to send an email to our admin box with your details. Your account has to be fixed manually.

What Happened

We deployed a new email server, then turned off the old one. But our forum admins (cough) were not told. So all forum services involving email silently failed 1-3 weeks ago. Someone mentioned notifications were not working, and I got suspicious that I wasn't getting any fresh spam in the admin box.

It's all fixed now. Notifications (new posts, new PMs, etc) are working again. And we're getting the admin mail again too.

But some people may be stranded. If you register a new account, the board sends an email to your address. With a confirm link inside to enable your account. If you update your email address, your account is blocked from posting, and an email is sent to the new address with a confirm link inside. In either case, you need to contact us to fix it, since those emails were lost.

If you tried to reset your password recently, that email would have been lost too. But in this case, you can fix it yourself by requesting the lost-password email again.
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