Well, with all the bad, negative news about Apple support going around, I just wanted to post an example of good support on Apple's part.
My iPod's hard drive started acting funky a few weeks ago, and eventually it got to the point where I couldn't use it anymore - it wouldn't accept the iPod software installer. I called Apple and asked for a shipping box, which I got the next day. I sent it out on Monday, and today I got a brand spanking new one still in the plastic covering! I immediately put it in my case to prevent scratches (I got the case after I got my old one, so the old one got pretty scratched up). Anyway I'm happy about Apple's quick service and I hope everyone can have experiences as good as mine.
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