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iBook to Apple 4 Repair(s); Can I Get A Upgrade?
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Dedicated MacNNer
Join Date: Jan 2001
Location: Alaska
Status:
Offline
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I sent my dual USB/DVD off today for the wavy display in the upper & lower right corners, half a dozen bad pixels, and a jerky cursor. I'm starting to think about the Combo Drive and a 20 GB HD. Think they'll exchange it for the difference in cash? Any idea who I'd contact?
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Dedicated MacNNer
Join Date: Apr 2001
Location: bethesda, Md. 20816
Status:
Offline
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Originally posted by Milo Waye:
<STRONG>I sent my dual USB/DVD off today for the wavy display in the upper & lower right corners, half a dozen bad pixels, and a jerky cursor. I'm starting to think about the Combo Drive and a 20 GB HD. Think they'll exchange it for the difference in cash? Any idea who I'd contact?</STRONG>
Anything of course is possible but, not really likely. They certainly will repair your unit with no questions asked most likely. However, once the computer is yours which it most likely is I doubt they would exchange it for a different model but, then again you can always prove me wrong.
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<ratty>
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they will do everything possible to make sure you keep the computer you bought. Unless it's too expensive to fix, they might give you an upgrade - but don't count on it.
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Dedicated MacNNer
Join Date: Jan 2001
Location: Alaska
Status:
Offline
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Originally posted by <ratty>:
<STRONG>they will do everything possible to make sure you keep the computer you bought. Unless it's too expensive to fix, they might give you an upgrade - but don't count on it.</STRONG>
Oh well it was a shot in the dark. I saw Icruise post re MCE putting a 30 GB in a iBook purchased from them. Maybe they'll also do it as a aftermarket upgrade. Guess I'll email them and ask.
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<former_apple_employee>
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Its policy to give a customer a completely new product after 3 major repairs. However, since this is a logistic nightmare on Apple's end, its avoided at all costs unless the customer outright asks for it. At which time, you will get a brand new computer - identical to your current machine, unless of course your current machine is no longer made, at which time you will be upgraded.
I've seen many a lucky customer walk away with 466 machines when they only had 350's or 400's to begin with. Of course, when dealing with ANY apple tech or rep on the phone remember to stay calm and be nice. The customer who yells or swears gets nothing. Trust me.
Good Luck!
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