Just hooked up with Juno on my 17" Powerbook. Was pulling my hair out trying to get it to work, then noticed in order to get help from Juno I had to call a 900 number. No way! I found the simple solution. Systm Preferences/Network/PPP/PPP Options....the top box "Connect Automatically when needed" was not checked. Once I did that it was smooth sailing. Juno does what I need at half the price of Earthlink.