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Word X Quits on Launch
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Forum Regular
Join Date: Jul 2002
Location: Piscataway, NJ
Status:
Offline
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When launching Word X, I get a message saying that the application unexpectly quit. Does anyone know how to fix this problem?
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Mac Elite
Join Date: Sep 2000
Location: Canada
Status:
Offline
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Does this happen when you are only launching Word, and not opening a Word document. If so, there's some problem with the Project Gallery for some users where once it's shown, the app (Word, Excel, etc.) crashes.
I think the solution was to trash a preference file, but I can't remember which one. Do a search; the solution might be detailed there.
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Grizzled Veteran
Join Date: Dec 2001
Location: nyc
Status:
Offline
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Originally posted by dtriska:
Does this happen when you are only launching Word, and not opening a Word document. If so, there's some problem with the Project Gallery for some users where once it's shown, the app (Word, Excel, etc.) crashes.
I think the solution was to trash a preference file, but I can't remember which one. Do a search; the solution might be detailed there.
I"m having the same problem... i just reinstalled everything.. tried to open up my backup files and Word wouldn't open... it won't launch at all...
I just installed it.. it worked fine... then I put my backup files on the computer, try to open them and now Word won't open.
What's the deal?
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Professional Poster
Join Date: Apr 2001
Location: Capital city of the Empire State.
Status:
Offline
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Word v.X is very fussy about corrupted fonts. Try removing all your non-system fonts and see if that helps.
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/mal
"I sentence you to be hanged by the neck until you cheer up."
MacBook Pro 15" w/ Mac OS 10.8.2, iPhone 4S & iPad 4th-gen. w/ iOS 6.1.2
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Grizzled Veteran
Join Date: Dec 2001
Location: nyc
Status:
Offline
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Originally posted by malvolio:
Word v.X is very fussy about corrupted fonts. Try removing all your non-system fonts and see if that helps.
How do you do that? How do you know what is a non-system font?
I havent' figured out the layout of Mac OS X... some things are only under the user library, while others are in the main library...
I've been using 9 for so long, it's hard to get used to OS X evne though it is so much easier to use.
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Dedicated MacNNer
Join Date: Aug 2002
Status:
Offline
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Folks:
I've had this problem more than once and have a solution.
The problem is a corrupted NORMAL.DOT file. Look in "Microsoft Office v.X --> Templates". The Normal.dot file is in there.
A "new" one is about 28K in size. My "working" copy is about 98K in size. When Word gets hosed and constanly crashes on launch, you will find that the Normal.dot file is over 200K in size. I don't know why, but deleting that file and replacing it with a known good one fixes the problem everytime!
What I've done to save myself grief the next time it happens is that I took a new Normal.dot file, loaded Word, created a blank document, made all my preference changes, saved the document and quit Word. I then went into ""Microsoft Office v.X --> Templates" and made a "safe copy" of the file. This way, next time I need it, I just delete the damaged file and copy over the other.
YMMV. Good Luck! 
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Professional Poster
Join Date: Feb 2001
Location: always on the sunny side
Status:
Offline
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If PubGuy's solution doesn't work than it's the font problem. Specifically, a bad font in your OS9 Font folder.
I don't know why but Word checks that when it starts up. I had the same problem and replacing all the Std fonts fixed it.
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