[richwig83]

Hi

My dads having problems with his new type iMac! Every so often the screen will grey out and give a message saying the computer needs to be reset! Once reset, it gives an OSX error reporter which i can ignore or report!

Any ideas to as what is causing it?

Rich

[Cold Warrior]

Download and install the 10.5.8 combo updater. I'm thinking maybe your update went awry.

[Big Mac]

That's called a kernel panic, and it's a serious problem that shouldn't be happening. There may be some corrupted software that was migrated over from a previous app, or it could be some problematic hardware connected. Or there could be something wrong with the hardware. If you have trouble getting to the bottom of it take it back to where you bought it for assistance.

You could also post the panic logs, which may allow us to tell you what specific problem is occurring.

[richwig83]

Cold Warrior... its on 10.5.8 already!

Heres the report log:-

It happens randomly and dosent appear to be one program but an OS problem!

Interval Since Last Panic Report: 40539 sec
Panics Since Last Report: 2
Anonymous UUID: E2B17478-1EF2-4091-B813-14767DE596C2

Tue Aug 25 20:58:39 2009
panic(cpu 1 caller 0x001AB0FE): Kernel trap at 0x00ca7d59, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x0131a000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x00000018, ECX: 0x00000018, EDX: 0x07345698
CR2: 0x00000000, EBP: 0x6d703ca8, ESI: 0x0738fe00, EDI: 0x6d703cc8
EFL: 0x00010293, EIP: 0x00ca7d59, CS: 0x00000008, DS: 0x6d700010
Error code: 0x00000000

Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x6d703aa8 : 0x12b4c6 (0x45f91c 0x6d703adc 0x13355c 0x0)
0x6d703af8 : 0x1ab0fe (0x469a98 0xca7d59 0xe 0x469248)
0x6d703bd8 : 0x1a1713 (0x6d703bf0 0xb32 0x6d703ca8 0xca7d59)
0x6d703be8 : 0xca7d59 (0xe 0x7860048 0x4f0010 0x10)
0x6d703ca8 : 0xca84cf (0x7345698 0x6d703cc8 0x19d1f3 0x7362140)
0x6d703ce8 : 0xd99642 (0x7345698 0x76d 0x83c64c8 0x7362148)
0x6d703d28 : 0xd99c80 (0x738fe00 0x76d 0x83c64c8 0x6e19e40)
0x6d703d48 : 0x3bfae3 (0x6ce1564 0x83c64c8 0x6d703dc8 0xd99e9a)
0x6d703d78 : 0x3bfb92 (0x83c64c8 0x0 0x6d703db8 0x3a9b0d)
0x6d703d88 : 0x3a9b0d (0x83c64c8 0xffff 0x6d5ab00 0x0)
0x6d703db8 : 0x232962 (0x83c64c8 0x0 0x1 0x3c023e)
0x6d703dd8 : 0x251d0f (0x6d5aaf8 0x0 0x6d703ed0 0x8cfeac4)
0x6d703df8 : 0x3ab36b (0x83c64c8 0x9 0x0 0x1a436f)
0x6d703e58 : 0x3ab413 (0x83c64c8 0x1 0x6d703ed0 0x766c9e8)
0x6d703e78 : 0x36cd1e (0x83c64c8 0x6d703ec8 0x6d703ed0 0x0)
0x6d703ee8 : 0x36d119 (0x76898b0 0x8cfea90 0x766c9e8 0x3ab7b5)
Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.airgrab.driver.AirGrabFirewallModule(1.0)@0xca 5000->0xde8fff

BSD process name corresponding to current thread: iTunes

Mac OS version:
9L30

Kernel version:
Darwin Kernel Version 9.8.0: Wed Jul 15 16:55:01 PDT 2009; root:xnu-1228.15.4~1/RELEASE_I386
System model name: iMac8,1 (Mac-F227BEC8)

System uptime in nanoseconds: 12310687350947
unloaded kexts:
com.apple.driver.InternalModemSupport 2.4.0 - last unloaded 125846381629
loaded kexts:
com.airgrab.driver.AirGrabFirewallModule 1.0
com.apple.filesystems.afpfs 9.0.2 - last loaded 3604355945412
com.apple.nke.asp_tcp 4.7.1
com.apple.driver.AppleHIDKeyboard 1.0.9b4
com.apple.driver.IOBluetoothHIDDriver 2.1.8f2
com.apple.filesystems.autofs 2.0.2
com.apple.iokit.IOBluetoothSerialManager 2.1.8f2
com.apple.driver.AppleHDA 1.7.1a2
com.apple.driver.AppleUpstreamUserClient 2.7.5
com.apple.driver.AppleHWSensor 1.9d0
com.apple.kext.ATY_Hypoprion 5.4.8
com.apple.Dont_Steal_Mac_OS_X 6.0.3
com.apple.driver.AudioIPCDriver 1.0.6
com.apple.driver.AppleHDAController 1.7.1a2
com.apple.iokit.IOFireWireIP 1.7.7
com.apple.ATIRadeonX2000 5.4.8
com.apple.driver.ACPI_SMC_PlatformPlugin 3.4.0a17
com.apple.driver.AppleIRController 113
com.apple.driver.AppleLPC 1.3.1
com.apple.driver.AppleBacklight 1.6.0
com.apple.driver.BroadcomUSBBluetoothHCIController 2.1.8f2
com.apple.driver.Oxford_Semi 2.0.9
com.apple.driver.AppleUSBHIDMouse 1.2.4b3
com.apple.driver.AppleUSBMergeNub 3.4.6
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.1.1
com.apple.iokit.SCSITaskUserClient 2.1.1
com.apple.driver.XsanFilter 2.7.91
com.apple.iokit.IOATAPIProtocolTransport 1.5.3
com.apple.iokit.IOAHCIBlockStorage 1.2.2
com.apple.driver.AppleUSBHub 3.4.9
com.apple.iokit.IOUSBUserClient 3.4.9
com.apple.driver.AppleAHCIPort 1.7.0
com.apple.iokit.AppleYukon2 3.1.13b2
com.apple.driver.AppleIntelPIIXATA 2.0.1
com.apple.driver.AppleUSBEHCI 3.4.6
com.apple.driver.AppleUSBUHCI 3.3.5
com.apple.driver.AirPortBrcm43xx 365.91.19
com.apple.driver.AppleFWOHCI 3.9.7
com.apple.driver.AppleEFINVRAM 1.2.0
com.apple.driver.AppleRTC 1.2.3
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleACPIPCI 1.2.5
com.apple.driver.AppleACPIButtons 1.2.5
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.2.5
com.apple.driver.AppleAPIC 1.4
com.apple.security.seatbelt 107.12
com.apple.nke.applicationfirewall 1.6.77
com.apple.security.TMSafetyNet 3
com.apple.driver.AppleIntelCPUPowerManagement 76.2.0
com.apple.driver.DiskImages 199
com.apple.BootCache 30.4
com.apple.iokit.IOSerialFamily 9.4
com.apple.driver.DspFuncLib 1.7.1a2
com.apple.iokit.IOAudioFamily 1.6.9fc5
com.apple.kext.OSvKernDSPLib 1.1
com.apple.iokit.IOHDAFamily 1.7.1a2
com.apple.driver.IOPlatformPluginFamily 3.4.0a17
com.apple.driver.AppleSMC 2.3.1d1
com.apple.iokit.IONDRVSupport 1.7.3
com.apple.iokit.IOGraphicsFamily 1.7.3
com.apple.driver.AppleUSBBluetoothHCIController 2.1.8f2
com.apple.iokit.IOBluetoothFamily 2.1.8f2
com.apple.iokit.IOFireWireSerialBusProtocolTranspo rt 1.5.2
com.apple.iokit.IOFireWireSBP2 1.9.8
com.apple.iokit.IOUSBHIDDriver 3.4.6
com.apple.driver.AppleHIDMouse 1.2.4b3
com.apple.driver.AppleUSBComposite 3.2.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.1.1
com.apple.iokit.IOBDStorageFamily 1.5
com.apple.iokit.IODVDStorageFamily 1.5
com.apple.iokit.IOCDStorageFamily 1.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.1.1
com.apple.iokit.IOAHCIFamily 1.5.0
com.apple.iokit.IOATAFamily 2.0.1
com.apple.iokit.IOUSBFamily 3.4.9
com.apple.iokit.IO80211Family 216.1
com.apple.iokit.IONetworkingFamily 1.6.1
com.apple.iokit.IOFireWireFamily 3.4.9
com.apple.driver.AppleEFIRuntime 1.2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOStorageFamily 1.5.6
com.apple.iokit.IOHIDFamily 1.5.5
com.apple.driver.AppleACPIPlatform 1.2.5
com.apple.iokit.IOACPIFamily 1.2.0
com.apple.iokit.IOPCIFamily 2.6

[Gregg]

Cold Warrior... its on 10.5.8 already!

Cold Warrior's point was that perhaps the previous installation was buggy, and reinstalling as a first step, might solve the problem.

[richwig83]

Ok.. will try that (dowloaded the update but dont know his password so will do it when he gets back home)

Thanks
Rich

[Big Mac]

The AirGrab Firewall Module driver looks suspect to me as if it may have caused the panic. I also haven't heard of it before. Try disabling it.

[Spheric Harlot]

Airgrab:
Apple - Downloads - Networking & Security - AirGrab Network Packet Analyzer
update this to the latest version, and if it is already, throw it out.

Why would your dad need it on an iMac?

[richwig83]

I have no idea... but he also runs window full screen... so anything could be/is possible!!

Ill run that past him.

Thanks
Rich

[AKcrab]

If he's on 10.5.8, shouldn't the build be 9L31a? I would still run the 10.5.8 combo updater.